You should not send personal information to us via email unless it is through a secure IRS online application via IRS.gov. We will only send you general information via unsecure email.
More In Help. The IRS doesn't initiate contact with taxpayers by email, text messages or social media channels to request personal or financial information.
IRS Secure Messaging is similar to web-based email services such as Gmail or Yahoo Mail. Messages can be securely sent to you by IRS representatives and you may respond and include document attachments pertaining to the examination. The IRS will save all messages as a digital record of your communications with us.
This service is available through the IRS's Taxpayer Digital Communication (TDC) program.
The Best Way to Reach the IRS
The IRS does not communicate with taxpayers via email, so the best way to reach a representative is to call the Help Line at (800)829-1040.
Answers to tax questions are available anytime on IRS.gov | Internal Revenue Service.
Contact an IRS customer service representative to correct any agency errors by calling 800-829-1040. Customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. local time, unless otherwise noted (see telephone assistance for more information).
Call us at 800-829-1954 (toll-free) and either use the automated system or speak with a representative. If you filed a married filing jointly return, you can't initiate a trace using the automated systems.
If you're still waiting on your tax refund, it's possible that your tax return is taking longer for the IRS to process because it requires additional review. There are several reasons why your tax return may be delayed: Errors such as an incomplete filing status. Missing information.
Paper Return Delays
If you filed on paper, it may take 6 months or more to process your tax return. For service delay details, see Status of Operations. The IRS issues more than 9 out of 10 refunds in less than 21 days. However, it's possible your tax return may require additional review and take longer.
Some returns may require additional review and may take longer. Also, remember to take into consideration the time it takes for a financial institution to post the refund to an account or to receive it by mail. To check the status of a refund, taxpayers should use the Where's My Refund? tool on IRS.gov.
Call the IRS at 844-545-5640 and make an appointment early on.
You can call 1-800-829-1040 to get answers to your federal tax questions 24 hours a day. Tax forms and instructions for current and prior years are available by calling 1-800-829-3676.
Taxpayers may ask tax questions by calling the toll-free customer service line at 1-800-829-1040 for individual tax issues or 1-800-829-4933 for business-related tax issues. TTY/TDD users may call 1-800-829- 4059 to ask tax questions or to order forms and publications.
Call at the best time.
A good rule of thumb: Call as early in the morning as possible. Phones are open from 7 a.m. to 7 p.m. (your local time) Monday to Friday, except: Residents of Hawaii and Alaska should follow Pacific time. Puerto Rico hours are 8 a.m. to 8 p.m. local time.
Here is how it works. Instead of going directly to your local TAC with a tax issue, you should now call a special toll free number, 844-545-5640, to reach an IRS representative, who is trained to either help you resolve it or schedule an appointment for you to get the help you need.
If you want to call the IRS, make sure you call the right number: 800-829-0922. The letter says you have 60 days from the date of the letter to appeal or you can sue in federal court. You may want to hire a tax professional and you may qualify for low-income taxpayer clinics. They're free or close to free.
The report expresses concern about continuing delays in the processing of paper-filed tax returns and the consequent impact on taxpayer refunds. At the end of May, the agency had a backlog of 21.3 million unprocessed paper tax returns, an increase of 1.3 million over the same time last year.
We're open and processing mail, tax returns, payments, refunds and correspondence. However, COVID-19 continues to cause delays in some of our services. Our service delays include: Live phone support.
Some returns are taking longer because of corrections needed that are related to the earned-income tax credit and the pandemic-related stimulus payments (officially termed a “Recovery Rebate Credit”).
Sometimes until the IRS starts processing your return the Where's My Refund site may not have any information about your return or it may tell you that you haven't entered your information correctly. As your return moves through the system the status will be updated accordingly.
After 60 days, you'd need to file an amended return to reverse any errors and get your refund back.