Taxpayers may ask tax questions by calling the toll-free customer service line at 1-800-829-1040 for individual tax issues or 1-800-829-4933 for business-related tax issues. TTY/TDD users may call 1-800-829- 4059 to ask tax questions or to order forms and publications.
IRS unveils voice and chat bots to assist taxpayers with simple collection questions and tasks; provides faster service, reduced wait times.
Answers to tax questions are available anytime on IRS.gov.
You can call 1-800-829-1040 to get answers to your federal tax questions 24 hours a day. Tax forms and instructions for current and prior years are available by calling 1-800-829-3676.
Send the IRS Comments and Feedback by E-mail
Give us your email address if you want a response, but don't include any social security numbers or other personal tax account information.
Taxpayers may ask tax questions by calling the toll-free customer service line at 1-800-829-1040 for individual tax issues or 1-800-829-4933 for business-related tax issues. TTY/TDD users may call 1-800-829- 4059 to ask tax questions or to order forms and publications.
Call the IRS at 844-545-5640 and make an appointment early on.
To contact the IRS, call: Customer service — 800-829-1040. Lost IRS check — 800-829-1954. Refund status — 800-829-4477.
The Best Way to Reach the IRS
The IRS does not communicate with taxpayers via email, so the best way to reach a representative is to call the Help Line at (800)829-1040.
In the 2021 filing season, the IRS received 167 million calls, many related to its backlog in processing returns, but the agency only answered 9 percent of people looking for assistance, Erin Collins, the national taxpayer advocate, said in her midyear report to Congress.
If you're still waiting on your tax refund, it's possible that your tax return is taking longer for the IRS to process because it requires additional review. There are several reasons why your tax return may be delayed: Errors such as an incomplete filing status. Missing information.
An incomplete return, an inaccurate return, an amended return, tax fraud, claiming tax credits, owing certain debts for which the government can take part or all of your refund, and sending your refund to the wrong bank due to an incorrect routing number are all reasons that a tax refund can be delayed.
The answer: not much yet! The prompt means that the IRS has received your return, but due to Covid-19 delays, the IRS is experiencing a considerable backlog, slowing processing times and disbursements. Typically the IRS processes tax returns and issues refunds within 21 calendar days of receipt.
You can call the IRS at 1-800-829-1040 for general questions or refund status information. However, if you're not able to resolve a tax issue, it may be helpful to contact the Taxpayer's Advocate Service (TAS) at 1-877-777-4778.
Order by phone: Call 1-800-829-3676 (Mon-Fri , 7am-7pm) to order a copy to be delivered by mail. IRS Taxpayer Assistance Centers: With numerous locations around the country, these offices offer face-to-face assistance to taxpayers and provide visitors with access to necessary documents.
Call at the best time.
A good rule of thumb: Call as early in the morning as possible. Phones are open from 7 a.m. to 7 p.m. (your local time) Monday to Friday, except: Residents of Hawaii and Alaska should follow Pacific time. Puerto Rico hours are 8 a.m. to 8 p.m. local time.
Tax practitioners with account or tax law questions may call 800-829-8374.
The report expresses concern about continuing delays in the processing of paper-filed tax returns and the consequent impact on taxpayer refunds. At the end of May, the agency had a backlog of 21.3 million unprocessed paper tax returns, an increase of 1.3 million over the same time last year.
The agency is still trying to catch up on a backlog because of the pandemic. “It's taking us longer than normal to process mailed correspondence and more than 21 days to issue refunds for certain mailed and e-filed 2020 tax returns that require review,” the agency said.
We're open and processing mail, tax returns, payments, refunds and correspondence. However, COVID-19 continues to cause delays in some of our services. Our service delays include: Live phone support.
Many taxpayers who filed paper returns in 2021 got caught in the backlog and reported waiting six months and longer to receive their refunds. The IRS acknowledged Tuesday: "To date, more than twice as many returns await processing compared to a typical year at this point in the calendar year."
The IRS issues more than 9 out of 10 refunds in less than 21 days. However, it's possible your tax return may require additional review and take longer.
After 60 days, you'd need to file an amended return to reverse any errors and get your refund back.