How do I notify customers of credit card fees?

Asked by: Dr. Greg Ratke PhD  |  Last update: June 23, 2025
Score: 4.9/5 (6 votes)

Businesses should clearly and conspicuously notify customers of any credit card surcharges both at the point of entry and at the point of sale. This means having signs or notices in visible locations that inform customers about the surcharge.

How do I inform customers of credit card fees?

In the case of surcharging, it is a legal requirement that signage is installed in-store to notify customers. These signs come from credit card companies and must be displayed at the entry and terminal. Merchants should apply the same transparency for cash discounting, minimum spending, and convenience fees.

How do you say we charge a credit card fee?

Here are three scripts you may want to use to notify your customers about an upcoming convenience fee:
  1. In-person: “There will be a $3 flat fee for online payments and credit cards. ...
  2. Online: “By selecting 'credit,' you agree to pay a $3 convenience fee.”

How do you disclose a credit card surcharge?

Most credit card companies require merchants to disclose credit card surcharges in online transactions, on a sign at the store's point of entry and point of sale, and on the receipt.

Can I charge my customers a credit card processing fee?

If you're wondering if it is legal to charge credit card fees, the short answer is yes in most states. The practice of surcharging was largely outlawed for several decades until 2013 when a class action lawsuit permitted merchants in several U.S. states to implement surcharges in their businesses.

Should Retailers Charge Customers Credit Card Fees?

30 related questions found

In what states is it illegal to charge credit card fees?

Q: Where are credit card surcharging and convenience fees illegal? As of January 2023, only two states and one jurisdiction still outlaw the use of credit card surcharges. They are a result of non-qualified transactions of different communications methods.: Connecticut, Massachusetts, and Puerto Rico.

How to pass on the credit card processing fee to the customer?

  1. There are legal options for passing on credit card fees to customers.
  2. Credit card surcharging and cash discounting are the two main options for passing on fees.
  3. Adding a surcharge to credit card payments is not legal in every state, but offering a cash discount is.

How do you explain surcharges to a customer?

A surcharge is an additional fee that a business imposes on a customer when they use a credit card for payment. This fee helps cover the costs associated with processing credit card transactions (such as merchant fees or payment gateway charges) by passing them down to the consumer.

What are 6 things a credit card companies must disclose?

Credit card companies must disclose important information like the APR, finance charges, grace period, fees, penalties, payment due dates, and minimum payment warning. A Schumer Box is a standardized table that summarizes key credit card terms and fees.

What states don't allow credit card surcharges in 2024?

Surcharging is widely accepted in the US except in Maine, Massachusetts, Connecticut, and Puerto Rico. Illinois, Colorado, Georgia, Kansas, Texas, Nevada, New York, South Dakota, New Jersey, Minnesota, California, Florida, Oklahoma, Michigan, and Montana allow surcharging with certain contingencies.

Do credit card surcharges need to be displayed?

If a business charges a payment surcharge, it must be able to prove the costs it is based on. If there is no way for a consumer to pay without paying a surcharge, the business must include the surcharge in the displayed price.

What can you do if a merchant is charging 2% on card payments?

Chances are that you would give in to the merchant's demand for a 2% fee for using your card. The best option for you in such a situation would be to tell the merchant that you are aware of RBI's regulations and can make a complaint with the bank to get the merchant blacklisted.

What are the new credit card laws for 2024?

Consumer Financial Protection Bureau Releases Final Rule on Credit Card Late Fees, with Overdraft Fees on Deck. On March 5, 2024, the Consumer Financial Protection Bureau (Bureau) announced the final rule governing late fees for consumer credit card payments, likely cutting the average fee from $32 to just $8.

What is the wording for convenience fee?

A standard wording could be: “A credit card convenience fee of [percentage or flat amount] will be applied to all transactions.

How do I pass square fees to customers?

From Square Dashboard:
  1. Go to Payments > Invoices.
  2. Select Send an invoice and fill out your invoice details.
  3. Under Line items, select Add service charge.
  4. Create a new service charge or choose an existing service charge. ...
  5. Click Add to apply the service charge to your invoice.

How do you word a credit card surcharge on an invoice?

We impose a surcharge X% on credit card purchases, which is not greater than our cost of acceptance.” It's that easy! You could also add the phrase “We don't surcharge cash or debit card transactions,” or add which card brands you accept.

What is the 10 rule for credit cards?

Never borrow more than 20% of your annual after-tax income. Keep your monthly debt payments to less than 10% of your monthly after-tax income. Keep track of your purchases and don't buy expensive and unnecessary impulse items. This is the best way to increase your credit score and avoid fees.

What is Regulation Z for credit cards?

Federal Regulation Z requires mortgage issuers, credit card companies, and other lenders to provide consumers with written disclosure of important credit terms. 1 Information includes details about interest rates and how financing charges are calculated.

What is an example of a TILA violation?

Some examples of violations are the improper disclosure of the amount financed, finance charge, payment schedule, total of payments, annual percentage rate, and security interest disclosures.

How do I notify customers of credit card surcharges?

Whether accepting payments online or in person, banners, posters, and other appropriate types of signage should inform customers that an extra fee, such as a surcharge, will be added (as a separate line item) to the final dollar amount of their credit card purchases.

How to explain credit card fees to customers?

Post signage that explains your policy at the checkout counter, and display any credit card fees as a line item on your customer's receipt. Not only is this a legal requirement in many states, but it will build trust between you and your customers and reduce confusion.

What is a sample sentence for surcharge?

Examples of surcharge in a Sentence

Verb contends that with the present tax structure, the state's lower-income residents are being surcharged and the wealthiest residents are getting off too lightly Noun The airline has added a $20 fuel surcharge on all international flights.

Can I charge my clients a credit card fee?

There is no prohibition for credit card surcharges and no statute on discounts for different payment methods. Merchants can impose a surcharge as long as it doesn't exceed the cost of the merchant's processing fee. Merchants may offer discounts for payment by cash, check or other methods unrelated to credit cards.

What is the wording template for credit card surcharge fee?

We impose a surcharge of ____________% on the transaction amount on Visa credit card products, which is not greater than our cost of acceptance. We do not surcharge Visa debit cards.

What is a reasonable credit card processing fee?

In most cases, credit card processing fees will run between 1.5% to 4% of the total value of a transaction. A $1,000 transaction, therefore, could have fees ranging from $15 up to $40. The overall impact depends on your margins.