Visit www.irs.gov/paymentplan for more information on installment agreements and online payment agreements. You can also call us at 1- 800-829-0922 to discuss your options. For information on how to obtain your current account balance or payment history, go to www.irs.gov/balancedue.
Automated Systems: The IRS often relies on automated phone systems, which can be frustrating for callers seeking specific information. Seasonal Demand: Certain times of the year, particularly around tax filing deadlines, see spikes in call volume, making it harder to reach an agent.
By law, IRS representatives will only speak with the taxpayer or to the taxpayer's legally designated representative. One of these forms, which is current, completed and signed: Form 8821, Tax Information Authorization. Form 2848, Power of Attorney and Declaration of Representative.
The IRS can also help find free tax preparation services for those who qualify. On the IRS's Web site at IRS.gov, taxpayers can access a wealth of free tax information.
Contact an IRS customer service representative to correct any agency errors by calling 800-829-1040 (see telephone assistance for hours of operation).
IRS TACs operate by appointment. To schedule an appointment, call 844-545-5640. To view all services provided at any office and get directions, visit IRS.gov Contact Your Local Office.
Call the phone number on your notice. Or contact 833-678-7020. You may be offered a call-back option, so you don't have to wait on hold.
The IRS can delay your tax refund until it completes any audits. This is most common when the IRS is conducting a mail audit on your EITC or ACTC return from a prior year.
File Form 8821 to: Authorize any individual, corporation, firm, organization, or partnership you designate to inspect and/or receive your confidential information verbally or in writing for the type of tax and the years or periods listed on the form. Delete or revoke prior tax information authorizations.
You're welcome to call the main IRS phone number Monday through Friday, 7 a.m. to 7 p.m. local time. The agency's average telephone service wait time is three minutes during filing season (January through April) and 11 minutes during the off-season (May through December).
The IRS also has a callback system that can connect you with an agent. The IRS callback system is a way for taxpayers to get help with their tax returns without having to wait on hold. Simply call the IRS at 1-800-829-1040 and follow the prompts to reach the callback option.
You can get in-person help at your local IRS Taxpayer Assistance Center (TAC). Locate a Taxpayer Assistance Center near you. Check what services are available at that location, then call 844-545-5640 to schedule an appointment.
The best days to call the IRS are Wednesdays, Thursdays, and Fridays. The IRS advises that wait times are the longest on Mondays and Tuesdays.
The IRS notice will NOT be issued if you previously received a notice of our intent to levy that advised you of your right to a hearing. The state and IRS notices refer you to call 800-829-7650 or 800-829-3903 for assistance.
Help for small businesses, corporations, partnerships and trusts who need information or help preparing business returns is available at the Business and Specialty Tax Line at 1-800-829-4933.
Use Where's My Refund, call us at 800-829-1954 (toll-free) and use the automated system, or speak with a representative by calling 800-829-1040 (see telephone assistance for hours of operation). If you filed a married filing jointly return, you can't initiate a trace using the automated systems.
Bottom Line. Being selected for a tax return review doesn't mean it's time to panic. If you're worried about the possibility of an audit, getting all of your income statements, receipts and other tax-related documents organized during the review process can save you some time and headaches.
Things that can delay a refund:
The return has errors, is incomplete or is affected by identity theft or fraud.
6 years - If you don't report income that you should have reported, and it's more than 25% of the gross income shown on the return, or it's attributable to foreign financial assets and is more than $5,000, the time to assess tax is 6 years from the date you filed the return.
It is a legitimate request, from the IRS, asking you to verify your identity. The letter will contain instructions to call the toll-free IRS Identity Verification telephone number at 800-830-5084.
You can use your Online Account to make offer in compromise (OIC) payments or check if you're eligible to submit an OIC. We'll review your OIC and decide if you qualify. An offer in compromise allows you to settle your tax debt for less than the full amount you owe.
Contact an IRS customer service representative to correct any agency errors by calling 800-829-1040 (see telephone assistance for hours of operation).
You can call 1-800-829-1040 to get answers to your federal tax questions 24 hours a day. Tax forms and instructions for current and prior years are available by calling 1-800-829-3676. You can also order free publications on a wide variety of tax topics.
See our Held or Stopped Refund page or our video for more information. If the IRS is reviewing your return, the review process could take anywhere from 45 to 180 days, depending on the number and types of issues the IRS is reviewing. Follow these steps if you know you made a mistake, before the IRS contacts you.