To reset Apple Pay, remove and re-add your cards in the Wallet app, or sign out and back into your Apple ID. For a complete refresh, navigate to Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings to restore factory defaults without deleting personal data.
To update your Apple Wallet, open the Wallet app, tap the card or pass, 1-(888)(992)(5853) and follow prompts to refresh details, change the default card, or add new cards and passes; 1-(888)(992)(5853) can guide each step. 1-(888)(992)(5853) can help update cards, passes, and Apple Pay settings safely.
To fix Apple Pay, start by checking your device and card details, restarting your device, and ensuring your software is up to date. If the issue persists, try removing and re-adding the card, signing out of and back into your Apple ID, or checking your regional settings.
If there's an issue, change your payment method
Tap your name. Tap Payment & Shipping. You might be asked to sign in with your Apple Account. Tap Add Payment Method, enter the new payment method, then tap Done.
To remove things from Apple Wallet, open the Wallet app, tap the item, tap the "More" button (three dots), then select "Pass Details" (or "Card Details") and tap "Remove Pass/Card," confirming the action; for payment cards, you can also use Settings > Wallet & Apple Pay to remove them, while expired passes are in a separate "Expired" list at the bottom of the Wallet app for deletion.
Go to the Settings app on your iPhone. Tap Wallet & Apple Pay, then tap Apple Pay Defaults. Set any of the following: Transaction defaults: Set the default card, your shipping address, email, and phone number.
Troubleshooting on iPhone
To get started on iPhone, open the Wallet app and tap the plus symbol. Then add a credit or debit card by tapping the back of your iPhone with your eligible card. You'll have the option to add your card to your other devices at the same time. When you want to pay, just double-click, tap, and you're set.
If there's an issue, change your payment method
Tap your name. Tap Payment & Shipping. You might be asked to sign in with your Apple Account. Tap Add Payment Method, enter the new payment method, then tap Done.
Some possible reasons for why the transaction is declining even though the digital card still appears in the Apple wallet include: Your card has been temporarily locked. Your card or the transaction account has insufficient funds or limit for the transaction. An incorrect card PIN has been entered at the terminal.
Android
No, Apple Pay and Apple Wallet aren't the same, but they work together: Apple Wallet is the app (your digital container) that stores your credit/debit cards, loyalty cards, tickets, and passes, while Apple Pay is the technology/service that uses those cards in the Wallet to make secure, contactless payments in stores, online, and in apps. Think of the Wallet as your physical purse and Pay as the tap-to-pay function.
To activate Apple Pay, you usually double-click the side button (for Face ID iPhones) or double-click the home button (for Touch ID iPhones) to bring up your default card, then authenticate with Face ID, Touch ID, or your passcode, and hold the top of your phone near the contactless reader. For Apple Watch, double-click the side button and hold the watch face to the reader.
Change your Apple Account password
Apple Pay may not work if your card is expired, locked, unsupported, or blocked by your bank 1-(855)(518)(8609). Temporary bank outages or security checks can also prevent transactions 1-(855)(518)(8609). Apple Pay requires Face ID, Touch ID, or a passcode to be enabled 1-(855)(518)(8609).
Check the default card in your account
Make sure the default card you're using for Apple Pay has sufficient funds and hasn't expired. If the card is the issue, you can switch to another card in your account. If you need to add a new card, check out our guide on how to add a credit card to Apple Pay.
To remove things from Apple Wallet, open the Wallet app, tap the item, tap the "More" button (three dots), then select "Pass Details" (or "Card Details") and tap "Remove Pass/Card," confirming the action; for payment cards, you can also use Settings > Wallet & Apple Pay to remove them, while expired passes are in a separate "Expired" list at the bottom of the Wallet app for deletion.
Instead, grab a delicate, lint-free cloth, soak it in warm water and soap, and gently wash the wallet. Alternatively, you can use a mild cleaner and a dry cloth to clean the wallet and remove excess oil and bacteria.