IRS phone wait times to speak with a person generally average around 3 minutes during the peak filing season (January–April) and up to 14–27 minutes during the off-season, though some reports indicate potential for much longer hold times. Calls are busiest on Mondays and Tuesdays and around Presidents Day.
The IRS says wait times average 15 minutes during filing season (January to April), with Mondays and Tuesdays being the busiest days. After filing season (May to December), waits can be even longer, averaging 27 minutes. The IRS processes your federal tax return, but your state return is processed by your state.
The IRS is understaffed and unprepared to take on the daily volume of phone calls they receive. Unfortunately, this has caused callers to struggle with navigating the menu maze and being put on hold for hours only to have the line drop.
Use Where's My Refund, call us at 800-829-1954 (toll-free) and use the automated system, or speak with a representative by calling 800-829-1040 (see telephone assistance for hours of operation). If you filed a married filing jointly return, you can't initiate a trace using the automated systems.
Best Times to Call and Menu-Navigation Shortcuts
Timing makes a huge difference when you contact the IRS by phone. The shortest queues tend to occur early weekday mornings—between 7:00 and 9:00 a.m.—and midweek (Tuesday through Thursday). Avoid Mondays, Fridays, and dates near filing deadlines when hold times spike.
Get help from IRS customer service representatives through a live chat feature in English and Spanish.
Try calling early in the morning. Lines open at 7 a.m. local time. Earlier calls tend to have shorter wait times. Use the IRS's official online tools like “Where's My Refund?” and “Get Transcript” before calling.
For individual tax returns, call 1-800-829-1040, 7 AM - 7 PM Monday through Friday local time. The wait time to speak with a representative may be long. This option works best for less complex questions. For questions about a business tax return, call 1-800-829-4933, 7 AM - 7 PM Monday through Friday local time.
You can call 1-800-829-1040 to get answers to your federal tax questions 24 hours a day. Tax forms and instructions for current and prior years are available by calling 1-800-829-3676. You can also order free publications on a wide variety of tax topics.
You can call the main IRS phone number Monday through Friday, 7 a.m. to 7 p.m. local time. The agency's average telephone service wait time is three minutes during filing season (January through April) and 14 minutes during the off-season (May through December).
How to reach an actual person at the IRS: Use the 1-2-3 hack. The IRS telephone number is 1-800-829-1040, and is available from 7 a.m. to 7 p.m. local time, Monday through Friday. To speak with someone at the IRS, you have to call, navigate through a menu, and eventually get routed to find an agent if one is available.
The IRS, however, was ill-equipped to deal with the resulting flood of inquiries. For example, when Congress enacted sweeping legislation in March 2021 favorably impacting taxpayers' 2020 taxes, call volume spiked and LOS for the Accounts Management (AM) phone lines fell as low as four percent.
Individual taxpayers can call the IRS phone line at 1-800-829-1040 from 7 a.m. to 7 p.m. local time Monday through Friday for telephone assistance.
Two things to try:
Calling the IRS for taxpayer assistance
The IRS's primary taxpayer assistance line is 800.829. 1040. It's possible to speak to a representative via this number.
IRS phone number - Call wait times
Wait times can average 3 minutes. Some phone lines may have longer wait times. Wait times are longer on Mondays and Tuesdays, during Presidents Day weekend and around the April tax filing deadline.
If the IRS was supposed to respond to you or resolve your account by a specific date and they have not, you may qualify for TAS assistance. If an IRS system or procedure has failed to operate as intended, or failed to resolve your problem or dispute with the IRS, TAS may be able to help you.
They may meet you at an IRS office or visit your home, business or accountant's office. A visit may require a tour of your business or your authorized power of attorney. Before a visit: The agent contacts you by mail. After, they may call to discuss your audit.
You should allow at least 30 days for a reply from the IRS. If you owe a balance, follow the instructions for sending your payment. If you're due a refund and owe no other tax or debts that we're required to collect, you'll receive the refund within 6 weeks of the notice date.
IRS Secure Messaging works like other web-based email services. You and your authorized representative, if you have one, can send and receive messages quickly and easily with the IRS. You can also send digital documents related to your appeal.
US citizens and green card holders must report their worldwide income – no matter where they... If you're a green card holder living outside the United States, your tax obligations don&rsquo... Living abroad does not exempt US citizens from IRS reporting obligations involving foreign trusts ...