To fix a contactless card or digital wallet not working, ensure the card is activated, clean, and not physically damaged. For phone payments, enable NFC in settings, unlock your device, and hold it closer to the terminal. If issues persist, try a Chip & PIN transaction to reset the contactless limit.
If contactless payments are declined, first check the card's NFC chip and ensure it is undamaged. Verify sufficient funds and card activation status with your bank. Clean the card and terminal reader to remove dirt or debris. Restart the payment terminal to reset its NFC reader.
Fix other issues
Check balance and transaction limits
Many cards have a maximum limit for contactless payments, and if you've reached that, the card won't process any more tap payments until the limit resets or you use a chip and PIN. To avoid this, regularly check your balance and transaction limits through your banking app.
Solution: Try cleaning your card with a soft cloth or tissue and try again. If that doesn't work, try inserting the card into the terminal and entering your PIN number. If the problem persists, contact your card issuer for assistance. Another common issue with contactless payments is a declined transaction.
Check if your software is Play Protect certified. If you could previously make contactless payments with Google Wallet but no longer can, contact your device manufacturer. There may have been a software update that affects functionality. If you modified your phone, make sure that it meets security standards.
Contactless payments
If the card still doesn't read, ask the customer to slide the card to center the chip directly over the notch on the device. If the contactless card remains unread without any feedback from the interface, the card might have a damaged antenna or might not work with contactless payments.
Set up tap to pay
Freeze contactless
This instantly blocks contactless payments with your debit or credit card. But note the following difference: Freezing your debit card also stops contactless payments with Apple Pay and Google Pay. Freezing your credit card doesn't stop contactless payments with Apple Pay and Google Pay.
Your card may be declined for a number of reasons: the card has expired; you're over your credit limit; the card issuer sees suspicious activity that could be a sign of fraud; or a hotel, rental car company, or other business placed a block (or hold) on your card for its estimated total of your bill.
Your NFC may not be working due to it being turned off, outdated software, interference from metal cases, or app conflicts. Hardware damage or improper positioning of the phone against the NFC tag or reader can also prevent proper functioning.
The 2/3/4 rule is a guideline, primarily used by Bank of America, that limits how many new credit cards you can get: no more than 2 in 30 days, 3 in 12 months, and 4 in 24 months, helping to prevent over-application and manage hard inquiries on your credit report. While not universal, it's a useful benchmark for responsible card application, though other banks have different rules (like Chase's 5/24 rule).
You can use a contactless card as many times as you like within a day so long as each purchase is under £100. Just bear in mind that you may be asked to use chip and PIN after using contactless a few times in a row.
Your credit card issuer may decline your transactions for various reasons, like if you exceed your credit limit, made an unusual purchase, made a purchase in another state or country, or if your payment information was incorrect.
Activate your contactless card
When you get your new contactless card, you must use it for a Chip and PIN transaction or an ATM cash withdrawal before making a contactless purchase (so we know you've received your card). Once you've done that, you're ready to make contactless payments.
Your card issuer has declined payment
This may be because your bank account doesn't have enough money to pay for your journey. If this happens you'll need to get your card reauthorised. You can do this in two ways: Contact your card issuer.
Step-by-step instructions for activating tap to pay
Why is My Apple Pay Not Working?: 10 Ways to Fix
NFC no longer works on your phone
Another cause may be that the NFC chip in your phone has stopped working. Although this is rare, we see it happen sometimes. It could be that the antenna is broken, which means you can no longer read the NFC tags. This is actually the worst-case scenario.
Contactless cards are particularly at risk of being used after cancellation because you don't need to enter a PIN each time you use them.
In 2007, the limit was £10, and rose to £15 in 2010, £20 in 2012, £30 in 2015, £45 in 2020, and £100 in 2021. The data is based on BBC research. While contactless cards currently have a £100 payment limit, anyone using their smartphone to pay can spend any amount without the need for a PIN.