To speak with someone at the IRS in 2025, call 800-829-1040, use specific menu prompts (language > 2 for personal income > 1 for form/history/payment > 3 for other questions > 2 for more questions), avoid entering your SSN when prompted, call early in the morning, and have your info ready (SSN, prior return, ID). Alternatively, schedule an in-person appointment at a Taxpayer Assistance Center or seek help from the Taxpayer Advocate Service if phone help fails.
IRS phone number - Call wait times
For individual tax returns, call 1-800-829-1040, 7 AM - 7 PM Monday through Friday local time. The wait time to speak with a representative may be long. This option works best for less complex questions. For questions about a business tax return, call 1-800-829-4933, 7 AM - 7 PM Monday through Friday local time.
The IRS has had limited resources for many years due to Congressional budget cuts, so the number of agents available to answer phone calls is not adequate to respond quickly to the volume of calls, especially during the tax filing season.
The main 2025 tax refund delay reasons include errors or incomplete information on returns, claims for the Earned Income Tax Credit or Additional Child Tax Credit, identity verification processes, amended returns, and offsets for outstanding debts. Paper returns and bank processing times can also contribute to delays.
Overview of the deduction
Effective 2025 through 2028, individuals age 65 and older may claim an additional $6,000 deduction. This is in addition to the standard deduction for seniors available under existing law. Applies per eligible individual (or $12,000 for a married couple if both spouses qualify).
The IRS says wait times average 15 minutes during filing season (January to April), with Mondays and Tuesdays being the busiest days. After filing season (May to December), waits can be even longer, averaging 27 minutes. The IRS processes your federal tax return, but your state return is processed by your state.
How to reach an actual person at the IRS: Use the 1-2-3 hack. The IRS telephone number is 1-800-829-1040, and is available from 7 a.m. to 7 p.m. local time, Monday through Friday. To speak with someone at the IRS, you have to call, navigate through a menu, and eventually get routed to find an agent if one is available.
Timing makes a huge difference when you contact the IRS by phone. The shortest queues tend to occur early weekday mornings—between 7:00 and 9:00 a.m.—and midweek (Tuesday through Thursday). Avoid Mondays, Fridays, and dates near filing deadlines when hold times spike.
The IRS also established a policy against answering substantive tax questions on the phone. Filers can call taxpayer services to ask process questions, meaning questions about how to file or the status of their filings, but they cannot get help with questions about the taxes themselves.
Here's exactly how to speak to someone at the IRS over the phone:
Get help from IRS customer service representatives through a live chat feature in English and Spanish.
Use Where's My Refund, call us at 800-829-1954 (toll-free) and use the automated system, or speak with a representative by calling 800-829-1040 (see telephone assistance for hours of operation).
The IRS is understaffed and unprepared to take on the daily volume of phone calls they receive. Unfortunately, this has caused callers to struggle with navigating the menu maze and being put on hold for hours only to have the line drop.
To speak to a live person at the IRS, call the main line (800-829-1040), choose your language, then follow the prompts by selecting options for "Personal Income Tax," and when asked for your SSN/EIN, do not enter it, instead saying "representative" or repeating options until transferred to an agent, preferably calling early mornings on weekdays. Be patient and have specific questions ready, as the automated system tries to handle calls first.
You generally shouldn't worry if your refund is "still being processed," as it means the IRS is working on it, but it might take longer than the typical 21 days due to common issues like errors, incomplete information, or claiming credits like the EITC/ACTC. Worry only becomes necessary if you receive an IRS letter requesting more information or if the "Where's My Refund?" tool shows a specific problem like fraud, but typically, it just means a longer wait, not no refund at all.
The IRS phone number is 800-829-1040.
During the 2025 tax filing season, the IRS issued more than 93.5 million tax refunds to individual income tax filers, and 93% of those, almost 87 million refunds, were issued through direct deposit. Only 7 percent of individual refund recipients received their refunds by check through the mail.
Is the IRS Sending $3,000 Refunds in June 2025? There is no IRS statement that says taxpayers will receive $3,000 payments specifically in June 2025. Any June refunds would apply only to those filing late, filing amended returns, or receiving delayed refunds due to verification issues.