Should I pay the original creditor instead of collection?

Asked by: Karine Wintheiser  |  Last update: January 24, 2026
Score: 4.7/5 (33 votes)

It's typically better to pay the original creditor instead of paying a collection agency. Ideally, you'd reach out to the original creditor before your account is sent to collections. “Telling your lender you're having financial difficulty allows them to be sensitive to your situation,” Wood said.

What happens if you pay a creditor instead of collections?

Generally, paying the original creditor rather than a debt collector is better. The creditor has more discretion and flexibility in negotiating payment terms with you. And because that company might see you as a former and possibly future customer, it might be more willing to offer you a deal.

Should I pay a bill that went to collections?

You should always pay any debt. Just because it goes to collection does not mean you are off of the hook. Depending upon the amount it could affect your credit. So the best is to pay it off as soon as possible. If it goes to collection, try and work out a payment plan with the collection agency.

Can an original creditor remove a collection?

You can ask the creditor — either the original creditor or a debt collector — for what's called a “goodwill deletion.” Write the collector a goodwill letter explaining your circumstances and why you would like the debt removed, such as if you're about to apply for a mortgage.

Is it better to pay off collections or let them go?

TLDR: Its generally better to pay off collections first, but It depends on your individual situation. Paying off current credit card balances can help improve your credit score, but collections will likely have a bigger negative impact on your score and can lead to more financial trouble down the road.

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35 related questions found

Will credit go up after paying off collections?

Paying off debt in collections may bump up your credit scores soon after you make the payments under newer scoring models, but not under older ones. Newer credit scoring models ignore collection accounts with a zero balance, which could help your score.

Is it better to settle collections or pay in full?

It's better to pay off a debt in full than settle when possible. This will look better on your credit report and potentially help your score recover faster. Debt settlement is still a good option if you can't fully pay off your past-due debt.

How to outsmart a debt collector?

6 steps for dealing with a debt collector
  1. Don't give in to pressure to pay on first contact. ...
  2. Gather the facts. ...
  3. Know your rights around communicating with debt collectors. ...
  4. Submit a complaint if the debt collector violates your rights. ...
  5. Never ignore a court summons for debt collection.

Can you have a 700 credit score with collections?

For instance, if you've managed to achieve a commendable score of 700, brace yourself. The introduction of just one debt collection entry can plummet your score by over 100 points. Conversely, for those with already lower scores, the drop might be less pronounced but still significant.

Can I dispute debt if original creditor sold?

Can you dispute a debt if it was sold to a collection agency? Your rights are the same as if you were dealing with the original creditor. If you do not believe you should pay the debt, for example, if a debt is stature barred or prescribed, then you can dispute the debt.

What's the worst a debt collector can do?

Debt collectors are not permitted to try to publicly shame you into paying money that you may or may not owe. In fact, they're not even allowed to contact you by postcard. They cannot publish the names of people who owe money. They can't even discuss the matter with anyone other than you, your spouse, or your attorney.

Should I pay off a 5 year old collection?

Most consumer debts will “expire” after three to six years, meaning a creditor or debt collector can no longer sue you for them. You're still responsible for paying old debts, but waiting until the statute of limitations runs out might help you avoid future legal issues.

Can a creditor refuse to accept payment?

Keep in mind that, just like collectors, creditors are not compelled to accept your payment offer. The idea that they have to accept your payment or discharge the debt is a myth (see first paragraph). When creditors refuse payments, it's usually because company policy prohibits it.

What is the 11 word phrase to stop debt collectors?

The phrase in question is: “Please cease and desist all calls and contact with me, immediately.” These 11 words, when used correctly, can provide significant protection against aggressive debt collection practices.

What is the minimum amount I can pay a debt collector?

Debt collection thresholds vary widely and depend on several factors. While there's no legal minimum, practical limitations often determine the smallest debt amount collection agencies will pursue.

What is a pay-for-delete original creditor?

While a pay-for-delete request is unlikely to work with the original creditor, a third-party debt collection agency might be more amenable. Though don't be surprised if the debt collector refuses: Removing an accurately reported item from a credit report may violate its reporting agreement with the credit bureaus.

Is it worth it to pay off collections?

Yes, it is generally beneficial to pay off collections. Settling collection accounts can improve your credit score over time and prevent further negative consequences like legal actions or added fees. Consult with a financial or legal professional for advice on individual circumstances.

What is a goodwill deletion?

A goodwill letter is a formal request to a creditor asking them to remove a negative mark, like a late payment, from your credit report. Goodwill letters are most effective when the late payment was an isolated incident caused by unforeseen circumstances, such as a financial hardship or medical emergency.

Do collections go away after paying?

Although paying off accounts in collections is generally a good idea, it won't immediately wipe the collection account from your credit report. Even if you pay it, a collection account stays on your credit report for seven years from the date you first missed a payment.

What happens if I pay the original creditor instead of collection?

As long as you legally consented to repay your loan in the first place, it doesn't matter who owns it. You may be able to pay less than you actually owe, though. Remember, the original creditor is simply trying to cut their losses and extract some money from the debt.

What not to tell a debt collector?

If you get an unexpected call from a debt collector, here are several things you should never tell them:
  • Don't Admit the Debt. Even if you think you recognize the debt, don't say anything. ...
  • Don't provide bank account information or other personal information. ...
  • Document any agreements you reach with the debt collector.

How can I get a collection removed without paying?

How can you remove collections from a credit report?
  1. Step 1: Ask for proof. ...
  2. Step 2: Dispute inaccurate collections. ...
  3. Step 3: Ask for a pay-for-delete agreement. ...
  4. Step 4: Write a goodwill letter to your creditor. ...
  5. Step 5: Wait for the collection to fall off. ...
  6. Step 6: Seek professional help.

Is it better to dispute or pay a collection?

You should dispute a debt if you believe you don't owe it or the information and amount is incorrect. While you can submit your dispute at any time, sending it in writing within 30 days of receiving a validation notice, which can be your initial communication with the debt collector.

What is the lowest amount to settle debt?

In some cases, you may be able to settle for much less than that 50.7% average. Collectors holding old debts may be willing to settle for 20% or even less. The statute of limitations clock starts from the date the debt first became delinquent.

Which collections should I pay off first?

Prioritize tax debt and collections

When it comes to paying off debts, you should focus on clearing tax debts and debts that are in collections. For instance, you might address tax debts owed to the IRS first because failing to pay can lead to severe consequences like wage garnishment or legal action.