Consumers can submit complaints about financial products or services by visiting the CFPB's website or by calling (855) 411-CFPB (2372). Employees who they believe their company has violated federal consumer financial protection laws are encouraged to send information about what they know to whistleblower@cfpb.gov.
When you're ready to apply, we suggest you use the PSLF Help Tool to complete your form. If you still have questions, contact the Federal Student Aid Information Center at 1-800-433-3243.
The office of Federal Student Aid is responsible for directly managing or overseeing an outstanding federal student loan portfolio comprised of billions of dollars in Title IV loans and representing millions of borrowers.
The Ombudsman Group is dedicated to helping resolve complaints related to the federal student aid programs, including Direct Loans, Federal Family Education Loan (FFEL) Program loans, Perkins Loans, and grant programs.
Consumer Financial Protection Bureau (CFPB)
You can submit a complaint regarding MOHELA's handling of your loan through the CFPB website. From July 1, 2022, through September 30, 2023, CFPB received nearly 3,000 complaints about MOHELA.
Contact the Student Loan Empowerment Network studentloanhelp.dfpi.ca.gov or (888) 774-2227. Also, California Student Loan Servicing Ombudsperson Celina Damian and our student borrower support team invite you to get in touch. We answer questions, provide resources, and address complaints.
FSA, an office of the U.S. Department of Education (ED), is the largest provider of student financial aid in the nation.
Immediately contact your loan servicer. You may be able to change your repayment plan to one that is based on your income.
Federal student loans are owned by the U.S. Department of Education while private student loans are owned by the financial institution that granted them. Learn more how who owns student loans and how to find out who owns your student loan.
After at least 20 years of student loan payments under an income-driven repayment plan — IDR forgiveness and 20-year student loan forgiveness. After 25 years if you borrowed loans for graduate school — 25-year federal loan forgiveness.
The federal government and many private lenders assign each borrower a student loan servicer. Your servicer should be your first point of contact for student loan help.
The FTC's Bureau of Consumer Protection stops unfair, deceptive and fraudulent business practices by collecting reports from consumers and conducting investigations, suing companies and people that break the law, developing rules to maintain a fair marketplace, and educating consumers and businesses about their rights ...
MOHELA Ombudsman
The MOHELA Ombudsman's goal is to help borrowers successfully repay their student loans, resolve their account dispute or concerns in a timely manner and to provide them with excellent customer service.
Consistent with applicable law, we securely share complaints with other state and federal agencies to, among other things, facilitate: supervision activities, enforcement activities, and. monitor the market for consumer financial products and services.
If you default on your student loan, that status will be reported to national credit reporting agencies. This reporting may damage your credit rating and future borrowing ability. Also, the government can collect on your loans by taking funds from your wages, tax refunds, and other government payments.
If you have federal loans, look into programs that will adjust your monthly payment based on your income and family size. Just remember that as your income increases, so will your monthly payment. Consider deferment or forbearance. These are options that can temporarily reduce or postpone your monthly payments.
The Benefits of Fresh Start for Eligible Loans
Restores eligibility to receive federal student aid including Federal Pell Grants and work-study. Protects borrowers from wage garnishments and costly collection fees. Restores eligibility for future loan rehabilitation for borrowers who rehabilitated during the pause.
Through Federal Student Aid (a performance-based organization), the U.S. Department of Education awards more than $120 billion a year in grants, work-study funds, and low-interest loans to approximately 13 million students.
Federal student loans offer flexible repayment plans, loan consolidation, forgiveness programs, and more. We can help you manage repayment and answer any questions you have along the way.
Online or by calling us at (855) 411-CFPB (2372). Depending on your issue, you may also want to file a complaint with your school's accrediting agency or state approval agency. Note that if your school closed, there are processes for getting student loans discharged.
Public Service Loan Forgiveness (PSLF)
The PSLF Program forgives the remaining balance on your Direct Loans after you've made the equivalent of 120 qualifying monthly payments while working full time for a qualifying employer.
The federal government or a commercial entity owns your student loans. Private companies own all private loans. The U.S. Department of Education holds most federal loans. Both the Department of Education and private institutions partner with third parties called student loan servicers.