When an insurance claim is denied, the insurer must send a written explanation detailing the reason. You should immediately review this letter, check your policy coverage, and gather evidence to file an internal appeal. If the appeal fails, you can pursue an external review, contact your state's department of insurance, or hire an attorney.
If an insurance company denies a request or claim for medical treatment, insureds have the right to appeal to the company and also to then ask the Department of Insurance to review the denial. These actions often succeed in obtaining needed medical treatment, so a denial by an insurer is not the final word.
While most claims remain on your record for five to seven years, the exact length of time depends on a few factors, like your insurance company and the severity of the claim. Usually larger, more expensive claims stay on your record for longer, whereas smaller, less expensive claims might be removed earlier.
Six Tips for Handling Insurance Claim Denials
Since insurers base premiums on how likely policyholders are to file a claim, a claim that's denied can cause your rates to go up — though not as much as if the claim was approved. Even discussing a claim with an agent, without actually filing it, can impact your premiums.
Does a denied home insurance claim count against you? A denied home insurance claim typically doesn't affect your credit score, but multiple denials or a pattern of claims may raise concerns for insurers. Understanding the reasons for the claim denial will enable you to take steps to prevent future denials.
When talking to an insurance adjuster, avoid admitting fault, speculating on the cause or extent of injuries/damages, giving recorded statements without legal advice, and volunteering extra information like past injuries or unrelated details, as anything said can be used to minimize your claim; instead, stick to basic facts, remain polite but brief, and consider getting legal counsel. Don't sign anything without review, and avoid saying you're "fine" or "okay" immediately after an incident.
But a claim denial does not necessarily mean you will ultimately have to pay for everything out of pocket. There are steps you can take – including filing an appeal – that may help you get the denial overturned.
Request a review by the insurer
You can request that the insurer review the decision. In your request, include any additional information that may help. The insurer must respond in writing within 14 days, either overturning, modifying or maintaining the original decision.
Important: Most insurance payers have a time limit for resubmissions—commonly 30 days from the initial denial. Be sure to track your resubmission in your billing software, and follow up as needed to confirm it's processed.
Steps to Take After a Claim Denial
One of the primary reasons claims are denied is that insurers determine that the treatment or service was not medically necessary. Health insurance providers typically require documentation from healthcare providers to justify the reason for a particular procedure, test, or treatment.
Insurance companies often use strategies like delaying communication, misinterpreting policy language, and offering low settlements to deny car accident claims. These tactics are designed to protect their bottom line, leaving injured individuals to navigate a frustrating and complex process.
Coverage limits of $250,000 / $500,000 (often written as 250/500) mean your auto liability insurance pays up to $250,000 for bodily injury to one person and up to $500,000 total for all people injured in a single accident, with a third number (e.g., $100,000) usually covering property damage (e.g., 250/500/100). This is a "split limit" policy, defining maximum payouts for specific injury/damage categories, leaving you personally liable for costs exceeding these amounts.
For $9.95 a month, Colonial Penn buys you one "unit" of guaranteed acceptance whole life insurance, where the actual death benefit amount depends on your age and gender (or age only in Montana). The older you are, the less coverage you get per unit, but premiums never increase, and no medical exams are required for ages 50-85.
Here are some tips for handling rejected claims:
If you receive a denial letter review it carefully.
It will tell you about your next steps for appealing their decision. Your insurer must provide to you in writing: Information on your right to file an appeal. The specific reason your claim or coverage request was denied.
8 Red Flags That Insurance Companies Aren't Going to Cover Your Bills
What they won't tell you is that their primary job is to save their company money—often at your expense. Insurance adjusters are not your advocates. They're trained professionals whose performance is measured by how much they save their company. Every dollar you don't receive is a dollar their employer keeps.