Complaints against U.S. banks should first be directed to the bank directly, then to federal regulators. The primary agency is the Consumer Financial Protection Bureau (CFPB), which handles most complaints online or by phone. Other options include the FDIC, Federal Reserve, or the OCC depending on the bank's charter.
Complaints about banks and lenders chartered in California may be filed with the Department of Financial Protection and Innovation (DFPI).
For U.S. Bank account support, general inquiries, complaints, and/or to provide feedback please visit www.usbank.com/customer-service (opens in a new window), or call 1-800-872-2657.
If not satisfied write to the Controlling Office. If you still feel aggrieved write to the Nodal Officer for complaints of the concerned bank. If the Nodal Officer cannot redress your complaints and you still feel aggrieved approach Banking Ombudsman for a satisfactory resolution of the matter.
How to File a Complaint About Bank of America
What happens after submitting a CFPB complaint? After receiving your filing, the CFPB will send your complaint to the relevant company, which will review the issues raised. Companies typically respond within 15 days, though some companies take up to 60 days to provide their final response.
Bank of America's 2/3/4 rule is an unwritten guideline limiting approvals for new personal credit cards: you can get 2 new cards in a 30-day (or rolling 2-month) period, 3 in 12 months, and 4 in 24 months, with applications for other banks generally not counting, though having a BofA checking account might help. It's a rolling limit, meaning it's based on your application history over specific timeframes, not calendar dates, and applies only to Bank of America-issued cards, not business cards.
10 Most Common Bank Customer Complaints
The Office of the Comptroller of the Currency (OCC) is an independent bureau of the U.S. Department of the Treasury. The OCC charters, regulates, and supervises all national banks, federal savings associations, and federal branches and agencies of foreign banks.
The FDIC's Consumer Response Center (CRC) is responsible for investigating all types of consumer complaints about FDIC-supervised institutions and responding to consumer inquiries about consumer laws and regulations. If you have a dispute related to your bank, attempt to resolve your concern with the bank first.
While Bank of America often leads in total complaint volume to the CFPB, Wells Fargo frequently ranks high for its poor reputation and scandals (like fake accounts) alongside JPMorgan Chase, but some analyses show smaller banks like Capital One, Discover, or TCF National Bank (now part of Huntington) having higher complaint rates relative to deposits, indicating worse customer experience per dollar held.
If your case can be submitted through digital banking, you'll receive confirmation once the steps are completed. If the dispute option doesn't appear or if you have any questions, call us at 800-USBANKS (872-2657) to speak with a banker.
File your on-line complaint with the FTC or call in your complaint at (888) 382-1222 (same as registration toll-free number).
The FDIC Information and Support Center allows users to submit a request or complaint, check on the status of a complaint or inquiry, and securely exchange documents with the FDIC. If the bank involved is an FDIC-regulated bank, the FDIC will initiate an investigation into the matter.
If you've gone through your bank or building society's complaints procedure and they haven't been able to help you, you can make a complaint to the Financial Ombudsman Service. You can also contact the Financial Ombudsman Service's consumer helpline on 0800 023 4 567 or 0300 123 9 123.
Information To Include in Your Letter
We recommend the following options:
A core responsibility of the CFPB is to help people when they encounter a problem with a financial institution, product, or transaction. Customers can submit complaints to the CFPB, and the agency then works on their behalf to contact financial institutions and businesses to get answers.
It's generally not fully safe to keep $500,000 in one bank account because the standard FDIC insurance limit is $250,000 per depositor, per bank, per ownership category, meaning $250,000 is at risk if the bank fails. To fully protect the entire $500,000, you need to structure it across different ownership categories (like single, joint, trust accounts) or use multiple banks to spread the funds, leveraging separate $250,000 coverage for each.
How to file a Complaint
Try contacting your bank directly first. If that does not help, visit the Consumer Financial Protection Bureau (CFPB) complaint page to: See which specific banking and credit services and products you can complain about through the CFPB.
Most of these contracts have an arbitration clause. This means that in most instances, you will not be able to sue the bank until you have gone through the arbitration process. If you try to file a lawsuit, the judge will dismiss your claim and tell you that you have to go to arbitration.
The maximum ATM cash withdrawal amount is $1,000 or a maximum of 60 bills that can only be dispensed at one time. There may also be different limits based on account type and availability of funds. The maximum ATM cash limit when setting up a withdrawal in advance in the Mobile Banking app is $800.