Common reasons for not being approved for the Child Tax Credit (CTC) include the child being age 17 or older at the end of the year, having a Social Security Number (SSN) instead of an ITIN, income being too high (phased out over $200k single/$400k married), or not having at least $2,500 of earned income.
For the federal Child Tax Credit (CTC), the full amount starts phasing out when Modified Adjusted Gross Income (MAGI) exceeds $200,000 for single filers and $400,000 for married couples filing jointly, with the credit reduced by $50 for every $1,000 over these thresholds, though some states offer separate CTCs with different income limits. To claim the federal CTC, you generally need a qualifying child with a Social Security Number and must meet other dependency rules, and you may get a partial credit even with higher income.
Why am I not getting the child tax credit
To qualify for the Child Tax Credit (CTC), a child must generally be under 17, your son, daughter, foster child, sibling, or descendant, a U.S. citizen/resident, have a Social Security number, live with you more than half the year, and not provide over half their own support; you must also claim them as a dependent and meet income requirements, with credit amounts and refundability varying by year and income level.
I have two children that are my dependents and I am not getting the child tax credit. why?
In order to claim the EITC or CTC for a child, it is not enough that you are taking care of them. You must also be related to them, either by blood or marriage, or through legal adoption, foster care, or a custody order. To prove: Send copies of birth certificates, custody orders, or DNA tests.
The nonrefundable Child Tax Credit will lower your tax liability down to $0. So you must have a tax liability in order to claim it. If you did not have at least a $4,000 tax liability, you would not be eligible for the entire credit, but you could be eligible for the Additional Child Tax Credit.
You might be disqualified from the Child Tax Credit (CTC) if your child is too old (17+), doesn't meet relationship/residency/citizenship tests, you claim them as a dependent but can't, or your income is too high (phasing out) or too low (limiting the refundable part), or if the non-custodial parent claims them. Other disqualifiers include the child having an ITIN instead of a Social Security Number (SSN) or filing a joint tax return.
If you do not have income, and do not meet the main home requirement, you will not be able to benefit from the Child Tax Credit because the credit will not be refundable.
Your child tax credit is likely $500 instead of $2,000 because they either turned 17 during the tax year, making them eligible for the Other Dependent Credit, or you might have mistakenly checked a box in your tax software, like saying their SSN isn't valid for employment or that they paid over half their own support, which triggers the lower credit amount, according to TurboTax support, TurboTax support, TurboTax support, and TurboTax support https://ttlc.intuit.index.php/community/taxes/discussion/my-daughter-is-17-but-is-still-jr-in-high-school-why-do-i-only-get-500-for-her-and-not-the-full-2000/00/3423950.
You must have earned income of at least $2,500 for the tax year. This is key! If your earned income is below that threshold, you can't claim the ACTC (even if you have a qualifying dependent).
Make sure your dependent meets the IRS requirements. Generally, the IRS requires that the child is under the age of 19 (or under 24 if a full-time student), lives with you for more than half the year, and does not provide more than half of their own financial support.
You qualify for the full amount of the Child Tax Credit for each qualifying child if you meet all eligibility factors and your annual income is not more than $200,000 ($400,000 if filing a joint return). Parents and guardians with higher incomes may be eligible to claim a partial credit.
You (and your spouse, if you're married) must have "earned income," meaning money earned from a job. Non-work income, such as investment profits, doesn't count. You must have paid for the care so that you could work or look for work.
The refundable portion of the Child Tax Credit is known as the Additional Child Tax Credit, but it can't be more than $1,700 per qualifying child for the 2025 tax year. However, you must have at least $2,500 of earned income for the tax year to claim the Additional Child Tax Credit.
If you stop getting your CCB payments, it could be for one of the following reasons: You didn't file your tax return. You didn't respond to a letter from the Canada Revenue Agency CRA. You didn't tell the CRA that your address or banking information changed.
You're disqualified from the Earned Income Tax Credit (EITC) for having income over the limit, exceeding the investment income cap (e.g., $11,950 in 2025), not having a valid Social Security Number, being a non-citizen/resident alien, claiming the Foreign Earned Income Exclusion, or filing as married filing separately unless you meet specific rules. Other disqualifiers include not meeting age requirements (generally 25-64), being a dependent of someone else, or having prior EITC disallowed due to fraud/error.
Your child doesn't qualify
Most errors happen because the child claimed doesn't meet the qualification rules: Relationship: The child must be related to you. Residency: The child must live in the same home as you for more than half the tax year. Age: The child must meet the age requirements.
For the federal Child Tax Credit (CTC), the full amount starts phasing out when Modified Adjusted Gross Income (MAGI) exceeds $200,000 for single filers and $400,000 for married couples filing jointly, with the credit reduced by $50 for every $1,000 over these thresholds, though some states offer separate CTCs with different income limits. To claim the federal CTC, you generally need a qualifying child with a Social Security Number and must meet other dependency rules, and you may get a partial credit even with higher income.
It's not something you qualify for on its own — the ACTC only comes into play if you can't claim the full CTC because your tax bill isn't high enough. Think of it like this: The CTC reduces your tax bill. The ACTC gives you a refund of what's left over (up to a limit) if you meet the income requirements.
Your income is too low.
That is, part of the CTC may be on line 28 of form 1040 (2021- 2024) instead of line 19. The ACTC is calculated on form 8812 and is basically 15% of your earned income over $2500. The ACTC is a maximum of $1700 ($1600 for 2023) ($1500 for 2022) per child, not $2000.