Child Tax Credit (CTC) denials often occur due to incorrect SSNs/names, the child exceeding the age limit (17+), failing the residency test (living with you < 6 months), or another person claiming the child. Other common reasons include income being too high ( > $ 400 𝑘 > $ 4 0 0 𝑘 joint, $ 200 𝑘 $ 2 0 0 𝑘 single) or too low to qualify.
Why am I not getting the child tax credit
For the federal Child Tax Credit (CTC), the full amount starts phasing out when Modified Adjusted Gross Income (MAGI) exceeds $200,000 for single filers and $400,000 for married couples filing jointly, with the credit reduced by $50 for every $1,000 over these thresholds, though some states offer separate CTCs with different income limits. To claim the federal CTC, you generally need a qualifying child with a Social Security Number and must meet other dependency rules, and you may get a partial credit even with higher income.
To receive the credit for Child and Dependent Care Expenses, the expenses had to have been paid for care to be provided so that you (and your spouse, if filing jointly) could work or look for work. If both spouses do not show "earned income" (W-2's, business income, etc.), you generally cannot claim the credit.
Your child tax credit is likely $500 instead of $2,000 because they either turned 17 during the tax year, making them eligible for the Other Dependent Credit, or you might have mistakenly checked a box in your tax software, like saying their SSN isn't valid for employment or that they paid over half their own support, which triggers the lower credit amount, according to TurboTax support, TurboTax support, TurboTax support, and TurboTax support https://ttlc.intuit.index.php/community/taxes/discussion/my-daughter-is-17-but-is-still-jr-in-high-school-why-do-i-only-get-500-for-her-and-not-the-full-2000/00/3423950.
You must have earned income of at least $2,500 to be eligible for the ACTC. You qualify for the full amount of the Child Tax Credit for each qualifying child if you meet all eligibility factors and your annual income is not more than $200,000 ($400,000 if filing a joint return).
The nonrefundable Child Tax Credit will lower your tax liability down to $0. So you must have a tax liability in order to claim it. If you did not have at least a $4,000 tax liability, you would not be eligible for the entire credit, but you could be eligible for the Additional Child Tax Credit.
To qualify for the ACTC, you must have a CTC that exceeds your tax and earned income of at least $2,500, which can come from self-employment, wages, or disability payments. The ACTC is designed for families who may not owe enough in taxes to use the full Child Tax Credit.
You're disqualified from the Earned Income Tax Credit (EITC) for having income over the limit, exceeding the investment income cap (e.g., $11,950 in 2025), not having a valid Social Security Number, being a non-citizen/resident alien, claiming the Foreign Earned Income Exclusion, or filing as married filing separately unless you meet specific rules. Other disqualifiers include not meeting age requirements (generally 25-64), being a dependent of someone else, or having prior EITC disallowed due to fraud/error.
For the federal Child Tax Credit (CTC), the full amount starts phasing out when Modified Adjusted Gross Income (MAGI) exceeds $200,000 for single filers and $400,000 for married couples filing jointly, with the credit reduced by $50 for every $1,000 over these thresholds, though some states offer separate CTCs with different income limits. To claim the federal CTC, you generally need a qualifying child with a Social Security Number and must meet other dependency rules, and you may get a partial credit even with higher income.
The refundable portion of the Child Tax Credit is known as the Additional Child Tax Credit, but it can't be more than $1,700 per qualifying child for the 2025 tax year. However, you must have at least $2,500 of earned income for the tax year to claim the Additional Child Tax Credit.
To get the full Child Tax Credit (CTC) for the 2025 tax year (filed in 2026), your Modified Adjusted Gross Income (MAGI) must generally not exceed $200,000 if single/head of household/qualifying widow(er), or $400,000 if married filing jointly; above these thresholds, the credit starts to decrease, and for the refundable portion (Additional Child Tax Credit or ACTC), you need at least $2,500 in earned income.
Make sure your dependent meets the IRS requirements. Generally, the IRS requires that the child is under the age of 19 (or under 24 if a full-time student), lives with you for more than half the year, and does not provide more than half of their own financial support.
If you stop getting your CCB payments, it could be for one of the following reasons: You didn't file your tax return. You didn't respond to a letter from the Canada Revenue Agency CRA. You didn't tell the CRA that your address or banking information changed.
In order to claim the EITC or CTC for a child, it is not enough that you are taking care of them. You must also be related to them, either by blood or marriage, or through legal adoption, foster care, or a custody order. To prove: Send copies of birth certificates, custody orders, or DNA tests.
Don't claim CTC or ACTC if the taxpayer (or their spouse, if married filing jointly,) and each child don't have the required Social Security number (SSN). The SSN must be valid for employment and issued before the due date of the tax return (including extensions).
You might be disqualified from the Child Tax Credit (CTC) if your child is too old (17+), doesn't meet relationship/residency/citizenship tests, you claim them as a dependent but can't, or your income is too high (phasing out) or too low (limiting the refundable part), or if the non-custodial parent claims them. Other disqualifiers include the child having an ITIN instead of a Social Security Number (SSN) or filing a joint tax return.
The $2,200 maximum child tax credit and additional tax credit decreases if the parent or guardian's gross income is more than $200,000 when filing individually, or more than $400,000 if filing a joint return with a spouse.
Why we hold your refund. By law, we can't issue EITC or ACTC refunds before mid-February. This includes your entire refund, not just the part that's related to the credit you claimed on your tax return. If you claim the EITC or ACTC, we may need more information from you about your return.
When a taxpayer's child tax credit is more than their tax liability, they may be eligible to claim an additional child tax credit as well. The additional tax credit is for certain individuals who get less than the full amount of the child tax credit.
You may be able to claim the child and dependent care credit if you paid expenses for the care of a qualifying individual to enable you (and your spouse, if filing a joint return) to work or actively look for work. Generally, you may not take this credit if your filing status is married filing separately.
To get the Additional Child Tax Credit (ACTC) for 2025, you need a qualifying child, must meet CTC requirements, have at least $2,500 in earned income (wages, self-employment), and have unused Child Tax Credit after reducing your tax bill, with the refund generally being 15% of earned income over $2,500, up to $1,700 per child, and subject to income limits. You must also have valid Social Security numbers for yourself (and spouse if filing jointly) and the child.