IRS2Go says your information doesn't match primarily because the system has not yet processed your return, which can take up to 21 days after acceptance. Other common reasons include entering the wrong refund amount (use only the federal amount before fees), incorrect filing status, or temporary technical glitches.
Apparently the IRS2Go app and website sometimes takes up to a week to update. This includes if you filed and were accepted, but the app/website says your information does not match. You information is correct, so don't worry about that.
The IRS relies on accurate and up-to-date records to match your information. If you've recently changed your name, address, or employment details without notifying the IRS and the Social Security Administration (SSA), your tax return may trigger a mismatch.
Sometimes when a return is moving from one stage of processing to another within the system it will show up (or not show up) as no information available. You already know the IRS has your return and they are processing it. Give it a day or two and check on it again on the refund site.
If you cannot verify your identity with the IRS, start by locating any IRS notice or letter referencing the issue. Without the notice number, visit the IRS Identity Verification page or call the IRS Identity Protection Specialized Unit. Be prepared to provide personal information to confirm your identity.
Self–Service: The fastest method to verify; usually takes 5-10 minutes. For step-by-step instructions, visit Verifying your identity with ID.me Self-Service. Video call: You will upload your document, then join a quick video call.
Use the IRS Where's My Refund tool or the IRS2Go mobile app to check your refund online. This is the fastest and easiest way to track your refund. The systems are updated once every 24 hours. You can contact the IRS to check on the status of your refund.
Your refund
It may take up to 9 weeks to process your return after you verify it.
It's like when you track a package online and it says "information not available." There are a few reasons this might happen: maybe it's too soon to check (wait at least 24 hours after the IRS has received your return), there could be an error or delay with your return, or the IRS might need more information from you.
Should your account be selected for audit, we will notify you by mail. We won't initiate an audit by telephone. Assistance is available to help you understand the letter/notice received: Understanding your IRS notice or letter.
Rejection codes that refer to a mismatched name, birth date, or Social Security Number (SSN) indicate that information on Form 1040 U.S. Individual Income Tax Return or in the filing steps doesn't match the IRS e-file database.
If the notice and your records don't match, this could be because of a recent update, an error in the information you filed, or an IRS processing error. If this has happened, you only need to correct or update your records. Note: Don't call or write us to say you've made the correction to your records.
Processing your refund usually takes: Up to 21 days for an e-filed return. 6 weeks or more for returns sent by mail. Longer if your return needs corrections or extra review.
Just to confirm, you are only entering the federal amount your expecting? (You'll find that number on line 20 of your 1040 Form). If you are and are still getting the error message, try calling the Where's My Refund automated hotline number at 1-800-829-1954.
IRS mismatches often occur due to discrepancies between your tax return and IRS records, potentially caused by outdated personal information, transcription errors, or third-party mistakes. Resolving a mismatch requires reviewing your information, correcting any mistakes, and possibly filing an amended return.
If the IRS decides that your return merits a second glance, you'll be issued a CP05 Notice 1 . This notice lets you know that your return is being reviewed to verify any or all of the following: Your income. Your tax withholding.
Depending on how you file, the IRS will typically notify you of a rejected return by email or regular mail. In the rejection notice, you'll find a rejection code and an explanation of why the return was rejected.
The most convenient way to check on a tax refund is by using the Where's My Refund? tool on IRS.gov. Taxpayers can start checking their refund status within 24 hours after the IRS acknowledges receipt of the taxpayer's e-filed return.
Updates to refund status are made once a day — usually at night. Even with the January 30 opening of the tax season, we expect refunds to be issued within normal timeframes. The IRS issued more than 9 out of 10 refunds to taxpayers in less than 21 days last year.
Generally, if you fully paid the tax and the IRS denies your tax refund claim, or if the IRS takes no action on the claim within six months, then you may file a refund suit. You can file a suit in a United States District Court or the United States Court of Federal Claims.
The return will be rejected and investigated as identity theft/tax fraud if: verification fails to confirm your identity or that you filed the return. if the verification process is not completed, or can't be completed.
Wait for IRS processing
Refunds may still take up to 9 weeks, depending on the complexity of your case.
Then, the taxpayer should call the IRS using the toll-free Identity Verification telephone number: (800) 830-5084. If the taxpayer did not file the return in question, they should still call the toll-free number to inform the IRS.