What happened most likely is that either your hours were over reported by your employer in error allowing you to transfer more than you made OR you have something coming out of your paycheck like a garnishment or child support that DailyPay cannot account for when giving you a balance.
Transfers may be declined for a variety of reasons. To avoid a transaction declining, make sure your DailyPay Card is active, your transaction is within your transaction limits, and you have enough funds to cover the transaction. Many times, transactions will fail due to reasons out of DailyPay's control.
You will have access to your earnings starting on the 4th day of each pay period. This means for the first 3 days of your pay period, you will not be able to transfer any of your earnings, and you may see a $0 balance.
Whatever money is left over – after you make transfers during a pay period – will automatically be paid to you on your next regularly scheduled payday as Remainder Pay.
This usually happens if the employee's personal bank account information (bank account and routing numbers) on file with DailyPay is incorrect. The rejected/failed payment will be returned by the bank to DailyPay. This process takes up to three business days.
Most instant transfers will be in your bank account within 30 minutes. In rare cases, your transfer may take up to 24 hours to appear. If you don't see the money you transferred in the bank account associated with your debit card 24 hours after your transfer was sent, contact the DailyPay Support team.
If the regular payday for the last pay period an employee worked has passed and the employee has not been paid, contact the Department of Labor's Wage and Hour Division or the state labor department. The Department also has mechanisms in place for the recovery of back wages.
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Common Reasons for Payroll Delays
Data entry errors: Mistakes entering employee hours, incorrect tax information, or inaccuracies in benefit deductions can lead to processing delays. Even minor errors require time-consuming corrections and can push payroll timelines back.
Earned Wage Access Can Be Expensive For Employees
Many daily pay providers proudly advertise “No Fees,” but be careful of the fine print! While it may be free to sign up, it's not free to use. Many providers charge a fixed fee every time an employee accesses their funds, sometimes offering up to five transfers a week.
The information of your transaction is transferred in the form of a payment order, from bank to bank, until it arrives at its desired account. These payments usually pass through a number of different intermediary banks before arriving at your destination, which is a major cause in a delayed payment.
If your paycheck is showing as 'credit pending' in your pay track or DailyPay statement, it means that it was successfully sent (but is still processing) from your DailyPay account to your bank account on file.
Try this: 1 Check your card to make sure it's not currently locked. 2 If you recently had your card replaced, check the app Settings area to make sure things like your card number and expiration date are still accurate in DailyPay.
Usually, it takes 24 hours for a shift to be added to the automated reports. (At times, due to unexpected delays in reporting, it can take up to 3 business days for a worked shift to be reported.) DailyPay offers early access to earnings that have been reported.
Good news - you'll still be paid on your normal payday in the account that you choose. You might notice a few small changes, though. DailyPay works in partnership with your employer so you can get your pay early if you want to.
If your earnings haven't been updated in the DailyPay app, we're here to help. Typically, there are a few common reasons for this: Weekend (Salaried earnings will never update during the weekend) Day before payday (available earnings goes to $0 so we can send you the remainder pay the following day)
Why do most companies not offer daily payroll? Running daily payroll can lead to large administrative and payroll costs. It can also make your payroll team have to work after employees are done working, as they can't calculate pay to pay an hourly employee until they are done working for the day.
To check your balance, you can text* “BALANCE” to 66867. We will check in real time and report back with your current balance! You can also subscribe to be notified when your earnings are available to transfer.
Whatever the reason, the best thing to do is contact your employer's payroll department. You can ask them to confirm whether or not you sent your payment information in time for processing and confirm that the bank account information they're using to route your paycheck is accurate.
If there's no policy, raise the problem as soon as possible with your manager, payroll team or someone in HR. It's usually best to first raise the problem informally by talking with your employer. This can help resolve it quickly if there's been a mistake.
You can either file a wage claim with the Division of Labor Standards Enforcement (the Labor Commissioner's Office), or bring an action in court against your former employer to recover the wages if they are still due you, and to claim the waiting time penalty.
You can send money from your DailyPay Card to another card or bank account under your name by making an Instant Transfer or 1-3 business day Bank Transfer. Instant transfers cost a $3.49 fee. They can be made to a Visa®, Mastercard® or Discover® debit card under your name, and will deposit immediately.
DailyPay is not a payday loan. Payday loans often have hidden fees or interest payments that can leave the borrower in debt. DailyPay enables you to access your earnings before payday, and there is no loan to repay of any kind.