It's possible that your insurance company made an error in processing your claim, or perhaps they gave you misinformation that led you to make a doctor's visit or undergo a treatment that isn't fully covered. Or maybe your healthcare provider billed your visit incorrectly.
When your insurance doesn't pay the reasons are usually 1- your ins plan required a prior authorization that was not done, 2- you haven't met your deductible, 3- something was coded wrong, 4- the care was not a covered service.
Because insurance companies only pay what they say is the usual and customary rate. This may be only 50% of the bill. You are responsible for the rest unless the provider contracted to accept the insurers' numbers as payment in full. Most providers who are still in business don't.
If your insurance company has unreasonably delayed payment of your claim, you can sue it in order to force it to pay the amount it owes you. Make sure to ask your insurance company for the reason it is delaying payment of your claim, and ask them to put this reason into writing and send it to you.
Reasons your insurance may not approve a request or deny payment: Services are deemed not medically necessary. Services are no longer appropriate in a specific health care setting or level of care. You are not eligible for the benefit requested under your health plan.
According to the analysis, AvMed and UnitedHealthcare tied for the highest denial rate, with both companies denying about a third of in-network claims for plans sold on the Marketplace in 2023, respectively.
If you have a serious medical problem, hospitals must treat you regardless of whether you have insurance. This includes situations that meet the definition of an emergency. Some situations may not be considered true emergencies, such as: Going to the ER for non-life-threatening care.
Insurance companies negotiate discounts with health care providers, and as a plan member you'll pay that discounted rate. People without insurance pay, on average, twice as much for care.
If you miss a monthly premium payment
Your health insurance company could end your coverage if you fall behind on your monthly premiums. A short period after your monthly health insurance payment is due to pay all owed premiums to avoid losing coverage.
Your insurance company can still cancel your coverage if you put false or incomplete information on your insurance application on purpose. They can also cancel your coverage if you don't pay your premiums on time.
Health insurers deny claims for a wide range of reasons. In some cases, the service simply isn't covered by the plan. In other cases, necessary prior authorization wasn't obtained, the provider wasn't in-network, or the claim was coded incorrectly.
Your healthcare provider can't waive or discount your deductible because that would violate the rules of your health plan. But they may be willing to allow you to pay the deductible you owe over time. Be honest and explain your situation upfront to your healthcare provider or hospital billing department.
The service might not be covered by the health plan, or the health plan might require specific procedures to be followed in order to have coverage (a referral from a primary care physician, for example). Depending on the health plan, care might only be covered if the medical providers are in-network.
The average annual health insurance premiums in 2024 are $8,951 for single coverage and $25,572 for family coverage. The average single coverage premium increased 6% in 2024 while the average family premium increased 7%. The average family premium has increased 24% since 2019 and 52% since 2014.
Being uninsured or underinsured does not mean there are no avenues to get health coverage. Hospitals that accept federal money must provide a certain amount of free or reduced fee care. Check with the hospital's financial aid department to see if you qualify for reduced or charity care.
On average, urgent care visits cost between $100 and $200. ER visits can cost upwards of over $1,000 a visit, with an average visit costing between $1,200 and $1,300. The cost of care shouldn't be the only consideration. Time is important, too.
Hospitals do get help with the unpaid bills – from taxpayers. The majority of hospitals are non-profits and are exempt from federal, state and local taxes if they provide a community benefit, such as charitable care. Hospitals also receive federal funding to offset some of the costs of treating the poor.
If you are unemployed, in part-time work or retired, or if your income is low, you are more likely to be denied health insurance, as your insurer may consider you to be at risk of being unable to afford your premiums.
Investopedia's analysis ranks Kaiser Permanente as the best health insurance company for 2025 because of its blend of affordability and low customer complaints. UnitedHealthcare and Aetna also earned top marks.