If your earnings haven't been updated in the DailyPay app, we're here to help. Typically, there are a few common reasons for this: Weekend (Salaried earnings will never update during the weekend) Day before payday (available earnings goes to $0 so we can send you the remainder pay the following day)
There may be cases where a payment sent to an employee's bank account fails or is rejected. This usually happens if the employee's personal bank account information (bank account and routing numbers) on file with DailyPay is incorrect. The rejected/failed payment will be returned by the bank to DailyPay.
What happened most likely is that either your hours were over reported by your employer in error allowing you to transfer more than you made OR you have something coming out of your paycheck like a garnishment or child support that DailyPay cannot account for when giving you a balance.
How quickly will I receive my money? DailyPay offers two types of transfers: Instant and Next Day. Instant Money is available instantly, 24/7, including nights, weekends, and bank holidays. Next Day Transfers requested prior to 2 30 p.m. PST are available in the morning on the next business day.
Earned Wage Access Can Be Expensive For Employees
Many daily pay providers proudly advertise “No Fees,” but be careful of the fine print! While it may be free to sign up, it's not free to use. Many providers charge a fixed fee every time an employee accesses their funds, sometimes offering up to five transfers a week.
Businesses with payroll processing solutions typically finish internal processes in one to two days. After payroll is submitted to the bank, it takes two to three days for wages to be deposited into employee bank accounts. So, employees receive their paychecks, on average, within five days of the pay period end date.
To check your balance, you can text* “BALANCE” to 66867. We will check in real time and report back with your current balance! You can also subscribe to be notified when your earnings are available to transfer. You can choose to either push, text, or email notifications.
But if you've made a debit card transaction that the merchant hasn't reported to your bank yet or still have outstanding checks, those items may not be included in your available balance. The same goes for upcoming payments that will hit your account in the next day or two but haven't been processed yet.
If the regular payday for the last pay period an employee worked has passed and the employee has not been paid, contact the Department of Labor's Wage and Hour Division or the state labor department. The Department also has mechanisms in place for the recovery of back wages.
Try this: 1 Check your card to make sure it's not currently locked. 2 If you recently had your card replaced, check the app Settings area to make sure things like your card number and expiration date are still accurate in DailyPay.
Good news - you'll still be paid on your normal payday in the account that you choose.
Usually, it takes 24 hours for a shift to be added to the automated reports. (At times, due to unexpected delays in reporting, it can take up to 3 business days for a worked shift to be reported.) DailyPay offers early access to earnings that have been reported.
Some financial institutions will add the deposit to your available balance but will not add it to the current balance until they verify the check is good and receives funds from the issuing bank. The other reason could be that you have an overdraft protection line of credit from your financial institution.
With instant transfers, money is available instantly, 24/7. With next- business-day transfers, money is received on the next business day. (This applies to any transfers requested after 5:30PM EST. Funds will be available in the morning on the Page 3 Get the free app or go to dailypay.tm/kroger20 3 next business day.
Please note: If you have made earnings transfers ahead of payday, you may request DailyPay account closure at any time, but we'll receive one final paycheck from your Employer to cover the transfers that we sent you early, passing along any remainder pay to your bank account on file.
You could have any pending transactions that may be affecting the current balance. There can be deposits, transfers and more which might be pending. Check all the recent transactions from your account to see if there are no unauthorised transactions.
Check deposits: When you deposit a check into your account, some or all of the funds from the check might not be incorporated into your available balance until the check clears — which usually takes about two business days.
Notice a difference between your account balance and your available funds? It may be because of a pending transaction. Some payments, cash withdrawals or deposits appear as pending on your account until a transaction is fully processed.
If what is available now in DailyPay has not been updated, please check to see that you have correctly logged your hours. Your earnings can potentially be delayed by the kind of work you're doing, how it's being reported or how much data is being entered by your employer's payroll team at one time.
If you would like to reactivate an employee account that you, the employer, previously canceled (as opposed to self-cancellation via the employee), please contact the DailyPay Client Support team directly at client.support@dailypay.com.
Updated DailyPay Calculation FAQs
Here's how it works: At the beginning of the pay period, you'll typically see a higher amount available for transfer. Then, as you work more (which generally means your deductions increase), you will see a slight decrease in the amount made available from later shifts.
Usually, you'll have access to your direct deposit at the opening of business on your payday — by 9 a.m. In many cases, direct deposits hit accounts even earlier, often between midnight and 6 a.m. on payday morning. But there are factors that can affect how long it takes your direct deposit to become available.
The penalty is measured at the employee's daily rate of pay and is calculated by multiplying the daily wage by the number of days that the employee was not paid, up to a maximum of 30 days.
Common Reasons for Payroll Delays
Data entry errors: Mistakes entering employee hours, incorrect tax information, or inaccuracies in benefit deductions can lead to processing delays. Even minor errors require time-consuming corrections and can push payroll timelines back.