More In Help. The IRS doesn't initiate contact with taxpayers by email, text messages or social media channels to request personal or financial information.
You should not send personal information to us via email unless it is through a secure IRS online application via IRS.gov. We will only send you general information via unsecure email.
You can call 1-800-829-1040 to get answers to your federal tax questions 24 hours a day. Tax forms and instructions for current and prior years are available by calling 1-800-829-3676.
IRS unveils voice and chat bots to assist taxpayers with simple collection questions and tasks; provides faster service, reduced wait times.
The Best Way to Reach the IRS
The IRS does not communicate with taxpayers via email, so the best way to reach a representative is to call the Help Line at (800)829-1040.
Contact an IRS customer service representative to correct any agency errors by calling 800-829-1040. Customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. local time, unless otherwise noted (see telephone assistance for more information).
Call the IRS at 844-545-5640 and make an appointment early on.
The IRS doesn't initiate contact by email, text messages, or social media channels to request personal or financial information – even information related to the Economic Impact Payments. Also, watch out for emails with attachments or links claiming to have special information about Economic Impact Payments or refunds.
Call at the best time.
A good rule of thumb: Call as early in the morning as possible. Phones are open from 7 a.m. to 7 p.m. (your local time) Monday to Friday, except: Residents of Hawaii and Alaska should follow Pacific time. Puerto Rico hours are 8 a.m. to 8 p.m. local time.
You can call the IRS at 1-800-829-1040 for general questions or refund status information. However, if you're not able to resolve a tax issue, it may be helpful to contact the Taxpayer's Advocate Service (TAS) at 1-877-777-4778.
If you want to call the IRS, make sure you call the right number: 800-829-0922. The letter says you have 60 days from the date of the letter to appeal or you can sue in federal court. You may want to hire a tax professional and you may qualify for low-income taxpayer clinics. They're free or close to free.
Some returns may require additional review and may take longer. Also, remember to take into consideration the time it takes for a financial institution to post the refund to an account or to receive it by mail. To check the status of a refund, taxpayers should use the Where's My Refund? tool on IRS.gov.
Last year, many factors contributed to the IRS receiving a record number of telephone calls and answering the lowest percentage of calls in its history. Taxpayers sought information and assistance regarding delayed refund claims, unprocessed returns, and new tax legislation.
Our representatives must verify your identity before discussing your personal information. Telephone service wait times can average 13 minutes. Some telephone service lines may have longer wait times.
Rettig said the IRS expects to return to “normal” levels of phone service during the 2022 fiscal year, which he defined as “right around 70%” of calls answered, as the agency recovers from the COVID-19 pandemic. “We're currently running about 19% to 20% level of service,” Rettig said.
Reasons Your Tax Refund Can Be Delayed
Missing information. A need for additional review. Possible identity theft or tax fraud. A claim for an earned income tax credit or an additional child tax credit.
If you file a complete and accurate paper tax return, your refund should be issued in about six to eight weeks from the date IRS receives your return. If you file your return electronically, your refund should be issued in less than three weeks, even faster when you choose direct deposit.
Sometimes until the IRS starts processing your return the Where's My Refund site may not have any information about your return or it may tell you that you haven't entered your information correctly. As your return moves through the system the status will be updated accordingly.
If you only missed your third stimulus check, visit GetCTC.org before mid-November to claim your tax credit. If you didn't get your first, second, or third stimulus check, don't worry — you can still claim the payments as a tax credit and get the money as part of your tax refund.
If the bank says it hasn't received a payment, you can request a payment trace. To request a payment trace, call 800-919-9835 or fill out IRS Form 3911, Taxpayer Statement Regarding Refund.
To speak with a live representative, you can call the IRS Economic Impact Payment line at 800-919-9835. The IRS says that many frequently asked questions will be answered on the automated recording, and then you will have an option to speak live with a representative.