How do I notify customers of credit card surcharges?

Asked by: Lucinda Dare  |  Last update: March 11, 2024
Score: 4.4/5 (71 votes)

Whether accepting payments online or in person, banners, posters, and other appropriate types of signage should inform customers that an extra fee, such as a surcharge, will be added (as a separate line item) to the final dollar amount of their credit card purchases.

Do merchants have to notify consumers of credit card surcharges?

Q. Am I required to disclose the surcharge to my customers? Yes. U.S. merchants that surcharge must disclose the surcharge dollar amount on every receipt.

How do you explain surcharges to customers?

In a point-of-sale scenario, your signage might display specific charges, such as: “We impose a surcharge of X% on the transaction amount on Mastercard credit card products, not greater than our cost of acceptance.” For greater clarity, you could state that your business does not extend surcharge to debit or pre-paid ...

How do you notify customers about convenience fees?

Customer notification

You must clearly and conspicuously notify your customers that convenience charge fees will be applied before they complete their purchase. All of the credit card companies will have guidelines on how this has to be communicated, including ample signage in-store and near the point of sale.

How do you pass credit card fees to customers?

  1. There are legal options for passing on credit card fees to customers.
  2. Credit card surcharging and cash discounting are two options for passing on fees.
  3. Adding a surcharge to credit card payments is not legal in every state, but offering a cash discount is.

Do merchants have to notify consumers of credit card surcharges?

23 related questions found

Is it legal to pass on credit card fees to customers?

If you're wondering if it is legal to charge credit card fees, the short answer is yes in most states. The practice of surcharging was largely outlawed for several decades until 2013 when a class action lawsuit permitted merchants in several U.S. states to implement surcharges in their businesses.

Can you pass payment processing fees to customers?

Surcharges are legal unless restricted by state law and are limited to 4% of the total transaction. Businesses that add surcharges are required to follow protocols to ensure that consumers are aware of the charges before they pay. The surcharge regulations outlined below only apply within the U.S.

What is the difference between a surcharge and a convenience fee?

A surcharge is not a convenience fee. A convenience fee is levied by a merchant for offering customers the privilege of paying with an alternative non-standard payment method. Merchants can process convenience fees in all 50 states. A surcharge is levied by a merchant for customer purchases made with a credit card.

How do you tell someone to pay fees?

  1. Step 1: Remind customers to pay you before the invoice due date. Send emails to clients that are polite reminders before invoices are due. ...
  2. Step 2: Ask for a payment on the due date. ...
  3. Step 3: Ask for a payment when your invoice is overdue.

How do you tell a client your fee?

When discussing pricing:
  1. Be upfront and transparent.
  2. Talk about pricing early in the sales process.
  3. Discuss value and pricing in parallel.
  4. If you cannot give precise pricing information, be prepared to provide at least a rough estimate.

How do you explain surcharges?

A surcharge is an additional charge, fee, or tax that is added to the cost of a good or service beyond the initially quoted price. A surcharge is often added to an existing tax and is not included in the stated price of the good or service. The amount of a surcharge varies and can be a fixed amount or a percentage.

How much credit card surcharge can I charge?

Surcharges must not be more than the amount that it costs a merchant to accept a particular type of card for a given transaction. For example, debit cards are typically less expensive for merchants to accept than credit cards.

How do you implement a surcharge?

Steps to Implement Surcharge Fees
  1. Provide 30 days' notice to the card network and acquirer. ...
  2. Determine the card type to surcharge. ...
  3. Clear communication and disclosure of surcharge fee. ...
  4. Addition of surcharge fees to the total transaction. ...
  5. Utilize payment processors to implement surcharge fee. ...
  6. Get feedback from customers.

What states are surcharge illegal?

To date, only two states and one jurisdiction still outlaw the use of credit card surcharges: Connecticut, Massachusetts, and Puerto Rico. Everywhere else, you can choose to add a surcharge fee, but you'll need to closely follow state laws and the rules set forth by card brands.

Can merchant charge 2% extra on credit card payments?

You can refuse to pay the extra charge and insist on paying the actual amount. Inform the merchant that charging 2% is against RBI rules and they can be penalized. Report the merchant to your bank or card network, providing transaction details and receipts. The bank or card network will investigate and take action.

Who gets the credit card surcharge?

A credit card surcharge is a fee merchants can apply to credit card transactions to cover the cost of accepting credit cards as a payment method. Some businesses tack this fee onto their products or services when processing credit card payments, and are usually represented as a percentage of the transaction.

How do you politely remind someone to pay fees?

  1. Include all the payment details upfront. ...
  2. Schedule payment reminder messages. ...
  3. Send payment reminders that are personalized and automated. ...
  4. Offer multiple payment options. ...
  5. Try a phone call. ...
  6. Remember to keep it polite. ...
  7. Refer to your contract details.

How do you write a letter for paying fees?

Dear Principal, My name is (your name), and I am one of the students enrolled in your institution. I am writing this letter to you with a heavy heart, and I hope you understand what I am currently going through. I am currently facing a major financial crisis, making it difficult to pay my fees on time.

How do you politely ask for a fee payment?

📞 Calling your client to ask for payment
  1. Introduce yourself and explain why you're calling,
  2. Be concise and polite,
  3. Try not to use slang words and expressions,
  4. Don't make direct accusations about the client not paying you,
  5. Maintain a polite tone that gives your client the benefit of the doubt, and.

Is it legal to charge a convenience fee for ACH?

Surcharges and convenience fees are legal, but laws and regulations vary by state. In some states, merchants may not be allowed to charge surcharges or convenience fees at all, while in others, they are allowed with certain conditions, such as providing clear disclosure of the fees.

Is it legal to charge a fee for ACH payments?

Unless there are specific laws against in in your locality (rare), yes, convenience fees can be charged for certain payment methods.

Can businesses charge a fee for paying with a debit card?

Many state laws allow for a business to charge a consumer an additional fee, called a surcharge, to pay by credit card. However, this is not allowed by law in any state for debit cards, even when the transaction is processed as “credit.”

Can I charge the customer the square fee?

How to Charge Square Customer Processing Fee – Pay Per Use. Another way to charge your customers a fee is by applying a per-use fee. At this point, you charge them a fee every time they purchase with your business.

How do I offset credit card processing fees?

10 Ways to Reduce Your Credit Card Processing Fees
  1. Choose a credit card processor with a surcharge program. ...
  2. Verify addresses for lower credit card fees. ...
  3. Give a cash discount to customers. ...
  4. Always examine your monthly statement. ...
  5. Add a service or convenience fee. ...
  6. Encourage ACH payments.

What is a typical payment processing fee?

The typical fee for credit card processing ranges from 1.5% to 3.5% of the total transaction. Who pays credit card processing fees? Merchants typically pay credit card processing fees, though these fees are an operating cost and thus can affect how merchants price their goods and services.