Follow up on overdue payments by sending a polite, immediate email reminder attaching the invoice, followed by scheduled, firmer communications (1–2 weeks apart) if necessary. Maintain professionalism by using clear subject lines, including all invoice details, providing easy payment options, and considering phone calls or formal letters for long-overdue accounts.
Aim for a clear and polite tone. Include your branding and the invoice number so it's easy for your client to identify. In a payment reminder email, it's important to be clear and courteous. Mention the overdue balance, invoice number, and due date clearly while being respectful.
Talking Points
After 30 days, generally, the late payment will appear on your credit report. Late payments generally stay on your credit report for 7 years from the date of the missed payment, though the older a late payment is, the less of an impact it typically has on your credit score.
“We haven't received your invoice”
Or you can ask your client to send you an email acknowledgement upon receipt of your invoice. Either way, you'll have time to re-send your invoice, if necessary. You can also send a reminder email to your client one week before your invoice is due for payment.
Consider the following:
This is a friendly reminder that your payment for [invoice number or description] is due on [due date]. You can make the payment using [payment method/link]. If you've already made this payment, kindly disregard this message. Thank you for your prompt attention to this matter, and I truly appreciate your business!
Tips for writing an effective payment reminder email
Use Clear but Courteous Language. Politeness is key when requesting payment by text. Phrases like “friendly reminder” or “please complete payment securely” soften the tone while keeping the message professional. Avoid terms like “urgent” or “immediate action,” which can feel demanding.
The ideal follow-up template should be clear, concise, and actionable. Start with a polite greeting, state your purpose in a couple of lines, and end with a clear call-to-action that guides the client on what to do next. A short but compelling subject line – try to include part or all of your request if possible.
Top 12 Late Payment Excuses
How To Handle Late Payments
State the amount owed, the due date, and any payment terms clearly in your message. Be polite and professional: If you're looking to how to ask payment from client through message, always use a friendly and respectful tone in your message. Avoid sounding aggressive or demanding.
Examples of Overdue Payments in a sentence
If there are Overdue Payments outstanding for more than thirty (30) days, Modernizing Medicine reserves the right to suspend Users' access to the Software until such amounts are paid in full.
Hi [Name], I hope you're doing well! This is a friendly reminder that invoice [number], totaling [amount due], is due for payment on [Date]—one week from today. Please feel free to contact me if you have any questions about the invoice or payment details.
Generally speaking, the terms 'Net 30' and 'due in 30 days' most often mean the same thing on an invoice—that you're asking for the full payment within 30 days. However, there can be slight nuances in how they're applied. Net 30 almost always means that payment must be made within 30 calendar days of the invoice date.
How to Write a Polite Gentle Reminder Email (Without Sounding Pushy)
Send a polite but direct email on the due date
You can emphasize your desire to help by pointing out multiple payment options and asking if they have any additional questions regarding payment.
Late payments happen for various reasons.
Customers tend to forget, mistakes on invoices arise, technology issues arise, and economic uncertainties lead clients to request more time. If you're dealing with checks, there's another set of possible delays from when the check is sent to when it's processed.
Dear [Name], Further to my previous correspondence, I am contacting you regarding late payment for invoice [invoice number]. The invoice was due on [due date], and payment is now overdue by [number of days overdue]. Be advised that late payment interest may be applied if we do not receive payment within 30 days.
If a customer still hasn't paid on this late invoice, follow up on your initial email after one week with a friendly payment reminder. If that doesn't work, send another reminder in two weeks, then one month later. Be clear about how late the invoice is and ask them to reach out if they have questions or concerns.
After 30 days, you can only remove late payments that are incorrect. It's a good idea to check your credit scores and reports often. If you believe any information in one of your credit reports is incorrect, you can file a dispute. Contact both the creditor and the relevant consumer reporting agency.
“Hi there [Name], We hope this email finds you well. We understand that it may be a busy time, but we wanted to remind you of your outstanding payment on invoice # [number] due [date]. We have attached an additional copy of the invoice for easy reference.