You should generally not call the IRS if your refund is "still being processed" unless it has been more than 21 days since you e-filed (or 6 weeks for paper returns) or if the "Where's My Refund?" tool explicitly directs you to call. "Still being processed" usually means the return is in the queue, not necessarily delayed.
You generally shouldn't worry if your refund is "still being processed," as it means the IRS is working on it, but it might take longer than the typical 21 days due to common issues like errors, incomplete information, or claiming credits like the EITC/ACTC. Worry only becomes necessary if you receive an IRS letter requesting more information or if the "Where's My Refund?" tool shows a specific problem like fraud, but typically, it just means a longer wait, not no refund at all.
You may call us toll-free at 800-829-1040, M - F, 7 a.m. - 7 p.m.
You should only call about your:
E-filed return: 3 weeks after you filed it. Paper return: 6 weeks after you mailed it. Form 8379, Injured Spouse Allocation: 12 weeks for e-filed and 14 weeks for paper return filing. Refund: If the Where's My Refund?
Your refund is still being processed because of errors, incomplete information, suspected identity theft, complex credits (like EITC/ACTC), or a backlog, requiring extra review beyond the typical 21 days, with status updates available on the IRS Where's My Refund tool. Common causes include math errors, missing signatures, mismatched info, or claiming certain credits that trigger extra scrutiny.
Individual returns
Electronically filed Form 1040 returns are generally processed within 21 days.
Usually, it takes 4-5 weeks for the refund to be credited to the account of the taxpayer. However, if refund is not received during this duration, the taxpayer must check for intimation regarding discrepancies in ITR; check email for any notification from the IT department regarding the refund.
The IRS doesn't have a strict maximum time limit for issuing refunds, but generally processes e-filed returns with direct deposit within 21 days, while paper returns take 6 weeks or more, with longer waits for those claiming certain credits (EITC/ACTC) or if errors occur. If the IRS holds your refund for more than 45 days past the tax deadline (or filing date if late), they owe you interest, but significant delays (months) can happen for complex issues or extra reviews, sometimes requiring a mailed notice.
The IRS uses a combination of automated and human processes to select which tax returns to audit. Not reporting all of your income is an easy-to-avoid red flag that can lead to an audit. Taking excessive business tax deductions and mixing business and personal expenses can lead to an audit.
Timing makes a huge difference when you contact the IRS by phone. The shortest queues tend to occur early weekday mornings—between 7:00 and 9:00 a.m.—and midweek (Tuesday through Thursday). Avoid Mondays, Fridays, and dates near filing deadlines when hold times spike.
You took certain tax credits this tax year:
The IRS may need additional documentation to verify eligibility for these credits. If the IRS doesn't think you're eligible to claim the credits based on its return screening filters, it can delay your refund and ask for more information.
If the IRS decides that your return merits a second glance, you'll be issued a CP05 Notice 1 . This notice lets you know that your return is being reviewed to verify any or all of the following: Your income. Your tax withholding.
The main 2025 tax refund delay reasons include errors or incomplete information on returns, claims for the Earned Income Tax Credit or Additional Child Tax Credit, identity verification processes, amended returns, and offsets for outstanding debts. Paper returns and bank processing times can also contribute to delays.
Errors in your tax return calculations can cause delays as the IRS may need to correct them. A mismatch between your Social Security Number and the records can significantly delay your refund. Filing your tax return too early or too late can lead to delays due to IRS system updates or high processing volumes.
Should your account be selected for audit, we will notify you by mail. We won't initiate an audit by telephone. Assistance is available to help you understand the letter/notice received: Understanding your IRS notice or letter.
The IRS will never initiate contact demanding immediate payment via gift cards, prepaid debit, or wire transfers; threaten immediate arrest or deportation; or contact you first by email, text, or social media; these tactics, especially involving urgent demands for specific payment types or threats, are key signs of a tax scam, as the IRS always mails a bill first and allows time to appeal.
Yes, the IRS can freeze your refund and ask you to file if you have an unfiled return from a past year, especially if the IRS projects that you will owe taxes on that past return. The IRS will hold your refund for six months while it requests a filed return from you.
What should I do? Request an expedited refund by calling the IRS at 800-829-1040 (TTY/TDD 800-829-4059). Request a manual refund expedited to you.
Contact the IRS if: It's been 21 days or more since you e-filed. The Where's My Refund?
Contact the IRS at 800-829-1040 for clarification. If identity verification is required, complete it through the IRS ID.me system as soon as possible. After verification, expect a processing delay of 2-4 weeks before the refund is released.
File Early to Get Your Refund as Fast as Possible
The earlier you file, the faster you'll get your refund. Plus, it can reduce your risk of falling victim to a tax scam. Sometimes scammers steal personal information to file a fraudulent return and pocket the money.