Under the Fair Debt Collection Practices Act (FDCPA), creditors and debt collectors are prohibited from using abusive, deceptive, or unfair practices to collect debts, including harassing phone calls, threats of violence, false claims of arrest, contacting you before 8 a.m. or after 9 p.m., contacting you at work if disallowed, or discussing your debt with third parties.
Your Rights Under the FDCPA and California Law
Debt collectors cannot use threats, lies, or constant harassment to collect a debt. They must also respect your privacy and communicate with you in ways that are fair and not intended to cause unnecessary stress.
Your creditors are allowed to contact you from time to time to ask you for payment, but they must not threaten or harass you. You may be able to complain to the Financial Ombudsman Service (FOS) if they do. Contact us for advice.
Debt collectors cannot harass or abuse you. They cannot swear, threaten to illegally harm you or your property, threaten you with illegal actions, or falsely threaten you with actions they do not intend to take. They also cannot make repeated calls over a short period to annoy or harass you.
The "777 rule" in debt collection, also known as the 7-in-7 rule, is a CFPB regulation (Regulation F) limiting calls: collectors can't call more than 7 times in 7 days for a specific debt, nor call within 7 days of a conversation about that debt. It aims to prevent harassment, applying to calls, texts, and emails, though exceptions exist, and the presumption of compliance can be rebutted by aggressive call patterns like rapid succession or highly concentrated calls.
This validation information includes the name of the creditor, the amount you owe, and how to dispute the debt. If the debt collector doesn't or can't provide this information, it could be a scam. Never give sensitive financial information to the caller, at least not until you've confirmed they're legitimate.
So, if you want to bypass a debt collector, contact your original creditor's customer service department and request a payment plan. They may be willing to resume control of your account and put you on a flexible repayment plan.
Creditors can garnish your bank account through a bank levy, which allows them to take money directly from your account. Most creditors must sue you and get a court judgment first, but government agencies like the IRS and state child support offices can garnish without a court order.
Lawsuits are more likely after months or sometimes years of nonpayment, particularly once a debt has been sold to a collection agency. At that point, the debt collector has typically purchased the debt for pennies on the dollar, making a lawsuit financially attractive if they believe they can collect what's owed.
The Fair Debt Collection Practices Act (FDCPA) prohibits two key things: harassing or abusing consumers (like threatening violence or calling repeatedly to annoy) and using false or misleading statements (such as pretending to be a government official or misrepresenting the debt's amount or legal status). Debt collectors also cannot engage in unfair practices, like collecting unauthorized fees or contacting you at inconvenient times.
The 11-word phrase often cited to stop debt collectors is "Please cease and desist all calls and contact with me, immediately," which leverages your rights under the Fair Debt Collection Practices Act (FDCPA) to halt most communication, though it must be sent in writing via certified mail to be legally binding, and collectors can still notify you of lawsuits.
Debt collectors must prove three key things: that the debt is yours, that the amount is correct and that they have the right to collect it. If they can't, they're not allowed to continue pursuing you for payment.
No, you cannot go to jail simply for not paying a credit card bill, as "debtors' prisons" were abolished in the U.S., and credit card debt is a civil matter, not a crime. However, you can face severe legal consequences if you ignore a lawsuit, as failing to appear for court-ordered hearings after a judgment could lead to jail time for contempt of court, not the debt itself. Creditors can sue you, get a judgment, and garnish wages or bank accounts, but they can't send you to jail for the debt itself.
The "777 rule" in debt collection, also known as the 7-in-7 rule, is a CFPB regulation (Regulation F) limiting calls: collectors can't call more than 7 times in 7 days for a specific debt, nor call within 7 days of a conversation about that debt. It aims to prevent harassment, applying to calls, texts, and emails, though exceptions exist, and the presumption of compliance can be rebutted by aggressive call patterns like rapid succession or highly concentrated calls.
To get rid of debt collectors without paying, you can send a formal "cease and desist" letter to stop communication (except for lawsuits), dispute the debt in writing if you believe it's inaccurate or too old (beyond the statute of limitations), or file complaints with the CFPB or FTC if they violate Fair Debt Collection Practices Act (FDCPA) rules, but bankruptcy is a last resort for overwhelming debt, as legal options focus on stopping collection tactics, not automatically erasing valid debts.
Credit card settlement percentages typically range from 30% to 70% of the total debt, with many successful settlements landing around 50% to 70%, but the actual percentage varies greatly based on factors like debt age, hardship, creditor policies, and whether the debt is with the original issuer or a collector. Older, delinquent debts or those with buyers (who paid pennies on the dollar) often settle for less, while original creditors might want closer to 80%.
You should never pay a collection agency or charge-off account for these critical reasons: They purchased your debt for pennies on the dollar. Paying collections rarely improves your credit score. The debt may be past the statute of limitations.
Yes, you absolutely can dispute a debt sold to a collection agency; in fact, it's your legal right under the Fair Debt Collection Practices Act (FDCPA). You should send a written dispute (ideally certified mail) to the collector within 30 days of their first contact, demanding validation, and they must stop collection efforts until they provide proof the debt is yours, such as original contracts or statements.
Bankruptcy generally does not cover debts like child support, alimony, most taxes (especially recent ones), student loans (unless undue hardship proven), court fines, restitution, and debts from fraud or drunk driving, plus debts not listed on the petition or incurred for luxury goods shortly before filing. These non-dischargeable debts remain even after bankruptcy, meaning you're still responsible for paying them, notes.
The Worst Kinds of Debt to Have
Debt consolidation joins all your debts together, usually by taking out a loan and using the money to pay back the people you owe. It is a popular way of repaying debt because it means there is only one monthly payment to make to the loan provider.