You might not be receiving your Child Tax Credit (CTC) because of income limits, your child's age (over 16), incorrect filing info, claiming the credit when the other parent claims the dependent, or because you need to file a return to get it, especially if you didn't get advance payments. The temporary 2021 expansion made it easier; current rules are stricter and tied to your earned income and tax liability, requiring you to file to claim it.
Why am I not getting the child tax credit
Child Tax Credit Not Showing in Refund Amount. Child Tax Credit Not Showing in Refund Amount. You need to have taxable income to receive the child tax credit. It may be that your income is too low to qualify for the credit.
The IRS may not issue a credit or refund to you before February 15, if you claim the Earned Income Tax Credit (EITC) or Additional Child Tax Credit (ACTC) on your tax return. This change only affects returns claiming EITC or ACTC filed before February 15.
For the federal Child Tax Credit (CTC), the full amount starts phasing out when Modified Adjusted Gross Income (MAGI) exceeds $200,000 for single filers and $400,000 for married couples filing jointly, with the credit reduced by $50 for every $1,000 over these thresholds, though some states offer separate CTCs with different income limits. To claim the federal CTC, you generally need a qualifying child with a Social Security Number and must meet other dependency rules, and you may get a partial credit even with higher income.
You must have earned income of at least $2,500 to be eligible for the ACTC. You qualify for the full amount of the Child Tax Credit for each qualifying child if you meet all eligibility factors and your annual income is not more than $200,000 ($400,000 if filing a joint return).
If you qualify for the EITC, you may also qualify for the Child Tax Credit and the Credit for Other Dependents, Child and Dependent Care Credit, and Education Credits.
If you have not received your payment
If you don't receive your CCB payment on the expected payment date, before you contact us, you can: Check the status of your payment in your CRA account. Make sure your personal information is up to date. Check other reasons for stopped or changed payments.
In order to claim the EITC or CTC for a child, it is not enough that you are taking care of them. You must also be related to them, either by blood or marriage, or through legal adoption, foster care, or a custody order. To prove: Send copies of birth certificates, custody orders, or DNA tests.
Your child tax credit is likely $500 instead of $2,000 because they either turned 17 during the tax year, making them eligible for the Other Dependent Credit, or you might have mistakenly checked a box in your tax software, like saying their SSN isn't valid for employment or that they paid over half their own support, which triggers the lower credit amount, according to TurboTax support, TurboTax support, TurboTax support, and TurboTax support https://ttlc.intuit.index.php/community/taxes/discussion/my-daughter-is-17-but-is-still-jr-in-high-school-why-do-i-only-get-500-for-her-and-not-the-full-2000/00/3423950.
The nonrefundable Child Tax Credit will lower your tax liability down to $0. So you must have a tax liability in order to claim it. If you did not have at least a $4,000 tax liability, you would not be eligible for the entire credit, but you could be eligible for the Additional Child Tax Credit.
Make sure you have entered your child as a dependent in My Info, and that you have entered the child's Social Security number. Careful— do not say that your child's SSN is not valid for employment. If your child was born in 2025 make sure you said he lived with you the whole year.
When a taxpayer's child tax credit is more than their tax liability, they may be eligible to claim an additional child tax credit as well. The additional tax credit is for certain individuals who get less than the full amount of the child tax credit.
The return has errors, is incomplete or is affected by identity theft or fraud. The return needs a correction to the child tax credit or recovery rebate credit amount. The return has a claim filed for an earned income tax credit, additional child tax credit, or includes a Form 8379, Injured Spouse Allocation PDF.
Tracking the status of a tax refund is easy with the Where's My Refund? tool. It's available anytime on IRS.gov or through the IRS2Go App. Taxpayers can start checking their refund status within 24 hours after an e-filed return is received.
Although these changes were scheduled to expire at the end of 2025, the FY2025 reconciliation law (P.L. 119-21) made them permanent. That law also permanently increased the maximum child tax credit from $2,000 per child to $2,200 per child, while indexing it to inflation.
You do not need income to be eligible for the Child Tax Credit if your main home is in the United States for more than half the year. If you do not have income, and do not meet the main home requirement, you will not be able to benefit from the Child Tax Credit because the credit will not be refundable.
To get the full Child Tax Credit (CTC) for the 2025 tax year (filed in 2026), your Modified Adjusted Gross Income (MAGI) must generally not exceed $200,000 if single/head of household/qualifying widow(er), or $400,000 if married filing jointly; above these thresholds, the credit starts to decrease, and for the refundable portion (Additional Child Tax Credit or ACTC), you need at least $2,500 in earned income.
Why we hold your refund. By law, we can't issue EITC or ACTC refunds before mid-February. This includes your entire refund, not just the part that's related to the credit you claimed on your tax return. If you claim the EITC or ACTC, we may need more information from you about your return.
At a glance
The Child Tax Credit begins to decrease if your income exceeds $200,000 (or $400,000 for joint filers). Qualifications for the Child Tax Credit depend on several factors including the child's age, relationship, residency, and the taxpayer's income.
The Critical Worker Benefit is a joint federal-provincial program with $465 million available to recognize the hard work of critical workers during the pandemic.
To know if you claimed the Earned Income Tax Credit (EITC) or Additional Child Tax Credit (ACTC), check Line 27 (EITC) and Line 28 (ACTC) on your filed Form 1040 (or 1040-SR); if the lines have a number, you claimed them, and you'll see a refund delay until mid-February due to PATH Act rules, which you can track on the IRS Where's My Refund? tool.