You might not qualify for the Child Tax Credit (CTC) because your income is too high (over $200k single/$400k joint), your child lacks a valid Social Security Number (SSN), they're too old (17+), don't meet residency rules, or you entered info incorrectly, plus you need at least $2,500 in earned income for the refundable portion (ACTC). Other reasons include the non-custodial parent claiming the child or errors in filing status.
Why am I not getting the child tax credit
To receive the credit for Child and Dependent Care Expenses, the expenses had to have been paid for care to be provided so that you (and your spouse, if filing jointly) could work or look for work. If both spouses do not show "earned income" (W-2's, business income, etc.), you generally cannot claim the credit.
For the federal Child Tax Credit (CTC), the full amount starts phasing out when Modified Adjusted Gross Income (MAGI) exceeds $200,000 for single filers and $400,000 for married couples filing jointly, with the credit reduced by $50 for every $1,000 over these thresholds, though some states offer separate CTCs with different income limits. To claim the federal CTC, you generally need a qualifying child with a Social Security Number and must meet other dependency rules, and you may get a partial credit even with higher income.
To qualify for the Child Tax Credit (CTC), a child must generally be under 17, your son, daughter, foster child, sibling, or descendant, a U.S. citizen/resident, have a Social Security number, live with you more than half the year, and not provide over half their own support; you must also claim them as a dependent and meet income requirements, with credit amounts and refundability varying by year and income level.
The Child and Dependent Care Credit (CDCC) income limits depend on your Adjusted Gross Income (AGI), phasing down the credit percentage as income rises, with the rate falling from 35% (for AGIs up to $15,000) to 20% (for AGIs over $43,000), though some states and future tax years (like 2026) may have different rules and higher income thresholds, making the credit smaller at higher incomes but still available for many, unlike the Child Tax Credit which has specific income caps for full amounts.
The refundable portion of the Child Tax Credit is known as the Additional Child Tax Credit, but it can't be more than $1,700 per qualifying child for the 2025 tax year. However, you must have at least $2,500 of earned income for the tax year to claim the Additional Child Tax Credit.
Your child tax credit is likely $500 instead of $2,000 because they either turned 17 during the tax year, making them eligible for the Other Dependent Credit, or you might have mistakenly checked a box in your tax software, like saying their SSN isn't valid for employment or that they paid over half their own support, which triggers the lower credit amount, according to TurboTax support, TurboTax support, TurboTax support, and TurboTax support https://ttlc.intuit.index.php/community/taxes/discussion/my-daughter-is-17-but-is-still-jr-in-high-school-why-do-i-only-get-500-for-her-and-not-the-full-2000/00/3423950.
It's not something you qualify for on its own — the ACTC only comes into play if you can't claim the full CTC because your tax bill isn't high enough. Think of it like this: The CTC reduces your tax bill. The ACTC gives you a refund of what's left over (up to a limit) if you meet the income requirements.
Make sure your dependent meets the IRS requirements. Generally, the IRS requires that the child is under the age of 19 (or under 24 if a full-time student), lives with you for more than half the year, and does not provide more than half of their own financial support.
If you have not received your payment
If you don't receive your CCB payment on the expected payment date, before you contact us, you can: Check the status of your payment in your CRA account. Make sure your personal information is up to date. Check other reasons for stopped or changed payments.
You're disqualified from the Earned Income Tax Credit (EITC) for having income over the limit, exceeding the investment income cap (e.g., $11,950 in 2025), not having a valid Social Security Number, being a non-citizen/resident alien, claiming the Foreign Earned Income Exclusion, or filing as married filing separately unless you meet specific rules. Other disqualifiers include not meeting age requirements (generally 25-64), being a dependent of someone else, or having prior EITC disallowed due to fraud/error.
You might be disqualified from the Child Tax Credit (CTC) if your child is too old (17+), doesn't meet relationship/residency/citizenship tests, you claim them as a dependent but can't, or your income is too high (phasing out) or too low (limiting the refundable part), or if the non-custodial parent claims them. Other disqualifiers include the child having an ITIN instead of a Social Security Number (SSN) or filing a joint tax return.
In order to claim the EITC or CTC for a child, it is not enough that you are taking care of them. You must also be related to them, either by blood or marriage, or through legal adoption, foster care, or a custody order. To prove: Send copies of birth certificates, custody orders, or DNA tests.
The nonrefundable Child Tax Credit will lower your tax liability down to $0. So you must have a tax liability in order to claim it. If you did not have at least a $4,000 tax liability, you would not be eligible for the entire credit, but you could be eligible for the Additional Child Tax Credit.
You may claim YCTC for tax years 2021 and forward by filing or amending your state income tax return. However, for tax years prior to 2022 you will only be eligible for YCTC if you meet all CalEITC requirements, including having at least $1 of earned income in the tax year.
To get the full Child Tax Credit (CTC) for the 2025 tax year (filed in 2026), your Modified Adjusted Gross Income (MAGI) must generally not exceed $200,000 if single/head of household/qualifying widow(er), or $400,000 if married filing jointly; above these thresholds, the credit starts to decrease, and for the refundable portion (Additional Child Tax Credit or ACTC), you need at least $2,500 in earned income.
What's your net business income after expenses? The additional child tax credit is limited to 15% of your earned income over 2500, so you would only get a small amount of that, and none on the regular child tax credit.
Stay-at-home moms (SAHMs) generally don't have to file taxes if they have no income, but they should consider filing to claim valuable, refundable tax credits like the Child Tax Credit (CTC) and Earned Income Tax Credit (EITC) if they qualify, or to get refunds for withheld taxes. Filing can benefit families by unlocking these credits and ensuring eligibility for other benefits, even if the SAHM had little or no earned income, especially when filing jointly with a working spouse.
To qualify for the child and dependent care credit, you must have paid someone, such as a daycare provider, to care for one or more of the following people: a child under age 13 when the care was provided whom you claim as a dependent on your tax return.
CCS income thresholds vary significantly by program and location, but generally involve a percentage of State Median Income (SMI) or a set Adjusted Gross Income (AGI) limit, like California's "$40,000 or less" for certain health services, while some child care subsidies use scales like 85% SMI, with higher thresholds for continued eligibility or specific needs, requiring you to check your state's Department of Social Services or Early Learning guidelines.
You can earn up to £100,000 adjusted net income per year and be eligible. If you or your partner have an expected adjusted net income over £100,000 in the current tax year, you will not be eligible.
You must have earned income of at least $2,500 to be eligible for the ACTC. You qualify for the full amount of the Child Tax Credit for each qualifying child if you meet all eligibility factors and your annual income is not more than $200,000 ($400,000 if filing a joint return).