If you experience a direct deposit delay, it may be because your employer sent the payroll file later than usual or it may have been processed after the cutoff time. Wisely will post payroll as soon as we receive the file.
2 Please allow up to 3 weeks for your pay to be loaded to the card after initial setup of direct deposit to your card.
There are several reasons you may not have received your direct deposit yet: Bank Processing Delays: Sometimes, banks may take longer to process direct deposits, especially if the deposit was made on a holiday or weekend. Employer Issues: Your employer may have encountered issues when processing payroll.
Please allow 7-10 business days to receive your card. You can check the myWisely® app 1 for shipping status and estimated delivery timing.
10 Nearly 100% of cardholders receive their pay on or before 9am on payday.
Transfers using your external debit card information are typically processed within 30 minutes but could take longer due to network timing, receiving bank processes, or other factors. Only one external debit card may be linked to your Wisely account. Transfers to your external debit card are final and not reversible.
If you have a late direct deposit, there are several possible explanations, such as bank holidays, processing errors, incorrect bank account information, payroll processing timelines, and other delays.
If there's no policy, raise the problem as soon as possible with your manager, payroll team or someone in HR. It's usually best to first raise the problem informally by talking with your employer. This can help resolve it quickly if there's been a mistake.
A bank may hold a check longer if it's an unusual deposit, such as if you've never deposited a check from that payer before. A check may take also longer to clear if it's for a larger amount or is from an international bank. Checks from foreign banks usually require longer hold times because they take longer to verify.
Money may show up on your card or in your account up to two days in advance. This means early direct deposit could be two days early or one day early, or less. Again, this depends on your card provider or institution as well as receipt of the payment file.
Pending transactions are deposits or withdrawals that have been initiated but not yet cleared or settled. This means the transaction and associated funds are in progress, but not yet fully completed. Was this helpful? See your Cardholder Agreement for full zero-liability information.
In most regions we use standard delivery by local post, so we can only give you an estimated delivery time, but not a tracking number. You can check this under the Card tab in your Wise account. You can still use your digital card before your physical one arrives.
Simply log onto your bank account profile and look at your checking account or savings account history. Depending on when payment was sent, your money could come up as pending direct deposit in either one of these accounts. Go into your bank account history to check the status of your money.
It normally takes 1-3 days for direct deposits to clear. The actual transfer of funds is almost instantaneous, but it can take a few days for your bank to verify the funds and make them available to you. Weekends and public holidays can slow this process down, as can a range of other factors.
Reasons your direct deposit hasn't hit
Your employer entered an incorrect date when processing your payroll. Processing is taking longer than usual due to holidays (payday falling on a bank holiday often delays direct deposits). The direct deposit request was accidentally submitted after business hours.
You can either file a wage claim with the Division of Labor Standards Enforcement (the Labor Commissioner's Office), or bring an action in court against your former employer to recover the wages if they are still due you, and to claim the waiting time penalty.
Your bank may hold the funds according to its funds availability policy. Or it may have placed an exception hold on the deposit. If the bank has placed a hold on the deposit, the bank generally should provide you with written notice of the hold.
There are different reasons a direct deposit could be unsuccessful: The routing and/or account numbers are incorrect. The account on file belongs to a different individual. The employee's bank account is closed.
Here's what to do if your direct deposit is late:
Contacting your employer. Call or email your payroll department or the department at which you first enrolled in direct deposit. This is a good time to let them know you haven't received payment.
Why Didn't I Receive My Direct Deposit Early? Getting your direct deposit early depends on when your employer submits your direct deposit information to the bank. If the bank doesn't receive the information early enough, your direct deposit may not arrive early.
When your direct deposit 1 is pending, it could be due to several reasons such as: Processing times: Banks often have processing times for direct deposits, 1 and the money may not be available to you until the bank has completed its processing. This can vary from bank to bank but typically takes 1-2 business days.
Banks can take longer depending on your currency. For example, it might take 2 working days to process your transfer, and longer if it falls on a holiday. If you make a Swift transfer, which is a global payment that uses multiple banks, we'll need to wait until we get your money.
Early direct deposit of funds is not guaranteed and is subject to payor's support and the timing of payor's payment instruction. Faster funding claim is based on a comparison of our policy of making funds available upon our receipt of payment instruction with the typical banking practice of posting funds at settlement.