Wait to contact the IRS about a refund for at least 21 days after e-filing, or 6 weeks after mailing a paper return. If using the "Where's My Refund? tool" it directs you to contact them sooner, or if 60 days have passed, you should reach out.
You should only call about your:
Paper return: 6 weeks after you mailed it. Form 8379, Injured Spouse Allocation: 12 weeks for e-filed and 14 weeks for paper return filing. Refund: If the Where's My Refund? tool directs you to contact us.
The IRS says wait times average 15 minutes during filing season (January to April), with Mondays and Tuesdays being the busiest days. After filing season (May to December), waits can be even longer, averaging 27 minutes.
The IRS uses a combination of automated and human processes to select which tax returns to audit. Not reporting all of your income is an easy-to-avoid red flag that can lead to an audit. Taking excessive business tax deductions and mixing business and personal expenses can lead to an audit.
For individual tax returns, call 1-800-829-1040, 7 AM - 7 PM Monday through Friday local time. The wait time to speak with a representative may be long. This option works best for less complex questions. For questions about a business tax return, call 1-800-829-4933, 7 AM - 7 PM Monday through Friday local time.
The IRS is understaffed and unprepared to take on the daily volume of phone calls they receive. Unfortunately, this has caused callers to struggle with navigating the menu maze and being put on hold for hours only to have the line drop.
The IRS tries to audit tax returns as soon as possible after they are filed. Accordingly, most audits will be of returns filed within the last two years. If an audit is not resolved, we may request extending the statute of limitations for assessment tax.
Errors in your tax return calculations can cause delays as the IRS may need to correct them. A mismatch between your Social Security Number and the records can significantly delay your refund. Filing your tax return too early or too late can lead to delays due to IRS system updates or high processing volumes.
The IRS will never initiate contact demanding immediate payment via gift cards, prepaid debit, or wire transfers; threaten immediate arrest or deportation; or contact you first by email, text, or social media; these tactics, especially involving urgent demands for specific payment types or threats, are key signs of a tax scam, as the IRS always mails a bill first and allows time to appeal.
If repeated calls still leave you on hold or facing confusing IRS responses, it may be time to bring in expert representation. This is especially true if you're facing major income tax debt or the IRS is threatening you with collection notices, liens, or wage garnishments.
Calling the IRS: Call the IRS Refund Hotline at 800-829-1954 . If the IRS has processed your return, the system will tell you the date your refund will be sent. The IRS suggests you should call about your: E-filed return: 3 weeks after you filed it.
Your refund is still being processed because of errors, incomplete information, suspected identity theft, complex credits (like EITC/ACTC), or a backlog, requiring extra review beyond the typical 21 days, with status updates available on the IRS Where's My Refund tool. Common causes include math errors, missing signatures, mismatched info, or claiming certain credits that trigger extra scrutiny.
There's no strict maximum limit for how long the IRS can hold a refund, but they must pay interest after 45 days; while most e-filed returns take 21 days, returns needing extra review for errors, fraud, or certain credits (like EITC/ACTC) can take months (45-180+ days), and amended returns can take 8-16 weeks, with unfiled returns having an indefinite delay until filed.
If the IRS decides that your return merits a second glance, you'll be issued a CP05 Notice 1 . This notice lets you know that your return is being reviewed to verify any or all of the following: Your income. Your tax withholding.
Usually, it takes 4-5 weeks for the refund to be credited to the account of the taxpayer. However, if refund is not received during this duration, the taxpayer must check for intimation regarding discrepancies in ITR; check email for any notification from the IT department regarding the refund.
If the IRS is reviewing your return, it may have questions about your wages and withholding, or credits or expenses shown on your tax return. The review process could take anywhere from 45 to 180 days, depending on the number and types of issues the IRS is reviewing.
The IRS can usually assess tax, by law, within 3 years after your return was due, including extensions, or – if you filed late – within 3 years after we received your return, whichever is later. This time period is called the Assessment Statute Expiration Date (ASED).
If you never received your tax refund
To replace a lost or stolen tax refund check, you can request a refund trace in the IRS Where's My Refund tool. You will need to enter your Social Security number, filing status, and the exact whole dollar amount of your refund.